took a while to answer the phone, query resolved on first contact
Gemma L
West Brom Building Society
2 months ago
We're sorry you had to wait longer than expected to get through to us, but it's great to hear we were able to help with your query. Thanks - Gemma L.
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EF
Elizabeth Ford
Feefo Verified
2 months ago
What Elizabeth Ford said about West Brom Building Society:
Complete confidence
Professional, friendly, competent and efficient.
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DC
David Cheese
Feefo Verified
GBR
2 months ago
What David Cheese said about West Brom Building Society:
Isa
The person l dealt with was very knowledgeable and gave me some very good advice
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Trusted Customer
Feefo Verified
2 months ago
Excellent service
Always excellent service. They were fairly busy when I popped in yesterday so nobody tried to flog me any insurance products I didn't want.
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Trusted Customer
Feefo Verified
2 months ago
No problems
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Trusted Customer
Feefo Verified
2 months ago
Moving funds
Helpful, supportive polite
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Trusted Customer
Feefo Verified
2 months ago
Thanks
Extremely professional. Very pleased with the service I received
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MM
Mindaugas Mockus
Feefo Verified
2 months ago
What Mindaugas Mockus said about West Brom Building Society:
Use as a last option
Website is behind expectations and provides wrong information, worst online experience ever had
Laj
West Brom Building Society
2 months ago
Hi Mindaugas. I’m sorry to hear your experience with our website didn’t meet your expectations. If you’d like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks - Laj
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.