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West Brom Building Society Reviews

https://www.westbrom.co.uk/

EXCEPTIONAL

Service

4.7

4,315

627

5,193

ratings over the past year

Displaying all 12,116 reviews

Trusted Customer

Feefo Verified

2 months ago

Brilliant

When visiting the branch The customer service team are always polite and very helpful.

Trusted Customer

Feefo Verified

2 months ago

Easy deposit

I received a friendly welcome and was able to achieve what I needed to do without any fuss

Trusted Customer

Feefo Verified

2 months ago

West Brom, branches staffed by real people

Excellent as usual within branch, that is why I like West Brom, it has real people in real branches. Jayne was very friendly, interested, and helpful. I did not have to queue and my business was...

Ellena

West Brom Building Society

2 months ago

It’s wonderful to hear how friendly and helpful Jayne was when you visited us recently. Thanks for taking the time to leave such lovely feedback. I’ll be sure to pass your kind words on. – Ellena.

Margaret Rowson

Feefo Verified

GBR

2 months ago

What Margaret Rowson said about West Brom Building Society:

Very helpful and friendly. Recommended savings that would pay more interest but as I like a savings book decided to stay with what I had. The lady that dealt with me was a credit to your company.

Trusted Customer

Feefo Verified

2 months ago

No online

Not up to date access.Surprised no online facilities. Telephone access ok, good to be able to speak directly with a real person. However your investments rates are too low for my liking, so I would...

Laj

West Brom Building Society

2 months ago

Thanks for sharing your feedback. I can see you’ve spoken to my colleague and your request has been actioned. We have an online portal where you can view and manage your accounts, for more information click here: Savings Portal. If you need any further help, please call our Customer Services team on 0345 241 3785. - Laj

Trusted Customer

Feefo Verified

2 months ago

Prompt efficient.No interrogation as to why I was making a withdrawal

Trusted Customer

Feefo Verified

2 months ago

Always very good service at the West Brom. Staff are very friendly and helpful. There is easy parking nearby.

Trusted Customer

Feefo Verified

2 months ago

Exceptional service

Brilliant and the Manager was so good. Really impressed by him

Trusted Customer

Feefo Verified

2 months ago

Very nice to speak to a human being and not a machine

Frankie De La Cruz Lavalle

Feefo Verified

2 months ago

What Frankie De La Cruz Lavalle said about West Brom Building Society:

Account

Clear communication and direct to the point.

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