Fixed rate bond matured, so needed to transfer funds to another building society with a better interest rate
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Trusted Customer
Feefo Verified
2 months ago
Excellent customer service
The stars have said it all. I was upset after having difficulty in transferring funds fbetween accounts.s She supported me throughout the process in a professional, kind and understanding way..I was...
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Jo
West Brom Building Society
2 months ago
I’m sorry to hear you were feeling upset after having difficulty transferring your funds. I’m delighted my colleague was able to help and support you in a kind and understanding way. Thanks - Jo
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Trusted Customer
Feefo Verified
2 months ago
Phone call experience
Went above and beyond to help me overcome a technical glitch to be able to log on as new customer.
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Trusted Customer
Feefo Verified
2 months ago
Lovely friendly service
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JL
Joan Lemm
Feefo Verified
2 months ago
What Joan Lemm said about West Brom Building Society:
Very good nice polite service
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FM
Frederick McGee
Feefo Verified
GBR
2 months ago
What Frederick McGee said about West Brom Building Society:
the staff i have spoken to have been very nice and helpful, but ultimately as i am retired and no pension to speak of my interest on my various savings from the sale of my company and properties I...
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Trusted Customer
Feefo Verified
2 months ago
The counter assistant face to face treatment of me,….
The woman behind the counter communication with me was poor, she treated me like I was someone trying to get access to my account, I understand that she’s just making sure that I’m actually the...
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Ellena
West Brom Building Society
2 months ago
Thanks for sharing your experience, I'm sorry it made you feel this way. If you’d like to talk about this further, please call our Customer Care team on 0345 241 0607 or email us at customercare@westbrom.co.uk. – Ellena.
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Trusted Customer
Feefo Verified
2 months ago
Much better help in branch than contact by telephone. Twice I have used the telephone service and on both occasions mistakes were made.
Jo
West Brom Building Society
2 months ago
I’m pleased you’ve found my branch colleagues helpful. I’m sorry to hear your experience when you’ve called us, wasn’t as positive. If you'd like to talk about this further, please contact our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks for sharing your feedback. - Jo.
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Trusted Customer
Feefo Verified
2 months ago
Efficient staff
Prompt, efficient and understanding. Polite and friendly staff.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.