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West Brom Building Society Reviews

https://www.westbrom.co.uk/

EXCEPTIONAL

Service

4.7

/5

5

4

3

2

1

4,315

627

99

53

99

5,193

ratings over the past year

Displaying all 12,116 reviews

Trusted Customer

Feefo Verified

2 months ago

I spoke to a real person not a chatbot!

The phone was answered straight way. I nearly fell off my chair. I got an answer within seconds . I didn’t have to talk to a chat bot. Hooray!

0

Trusted Customer

Feefo Verified

2 months ago

Good customer service with a personal touch

Very polite and helpful

0

Trusted Customer

Feefo Verified

2 months ago

opening a new account , advice on types of account

my husband and I went to the Ward End branch where we have been savers for many years. We had found an old joint account book, and we wanted to open a new joint account at the building society. The...

Ellena

West Brom Building Society

2 months ago

Thanks for taking the time to leave such lovely feedback. It’s great to hear that your recent branch visit was so successful and you were provided with all the information you needed to open a new account. I’ll be sure to pass on your kind words on. – Ellena.

0

Trusted Customer

Feefo Verified

2 months ago

Quick and efficient

Phone answered quickly, helpful pleasant staff member, who sorted out my requirements efficiently.

0

Trusted Customer

Feefo Verified

2 months ago

Good telephone service

Very well handled call. Polite and well paced communication. No pressured cross selling. Understood reason for action being taken and dealt with request without difficulty (other than the computer...

Gemma L

West Brom Building Society

2 months ago

Thanks for sharing your feedback. It's great to hear my colleague was able to assist you with your request. - Gemma L.

0

BR

Briony Rann

Feefo Verified

GBR

2 months ago

What Briony Rann said about West Brom Building Society:

Easy, straightforward transaction. The gentleman I spoke was very polite and friendly

0

Trusted Customer

Feefo Verified

2 months ago

prompt and efficient

0

Trusted Customer

Feefo Verified

2 months ago

Excellent Service

Excellent service, no queue to be seen, product clearly explained, much easier than trying to do online

0

TM

Tsvetana Marinova

Feefo Verified

2 months ago

What Tsvetana Marinova said about West Brom Building Society:

I can recommend their packages

0

Trusted Customer

Feefo Verified

2 months ago

Very friendly & helpful member of staff.

0

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