What Kim Green said about West Brom Building Society:
Friendly, personal service giving expert advice
Friendly, professional, giving good advice about something I hadn’t knew anything about . Always very friendly, providing a personal service
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Trusted Customer
Feefo Verified
2 months ago
Staff very friendly and helpful, you never feel you are being rushed.
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Trusted Customer
Feefo Verified
2 months ago
Good service
Good service, friendly staff and helpful when you want advicr
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Trusted Customer
Feefo Verified
2 months ago
Great Service in the Branch
Very prompt and efficient with no queue.
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Trusted Customer
Feefo Verified
2 months ago
Great staff
As always the service I received at the West Brom Building Society was great. The staff are always welcoming and friendly and made me feel like a valued customer which is always a good thing to feel.
Gemma G
West Brom Building Society
2 months ago
I’m glad you felt welcomed and valued during your branch visit and it's great to know our friendly service continues to make a positive impression.– Thanks Gemma G.
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RP
Richard Price
Feefo Verified
GBR
2 months ago
What Richard Price said about West Brom Building Society:
Online access is both confusing & complex compared to other building societies. Having different accesses for the West Bromwich Building Society (WBBS) & Websave isn't helpful. Furthermore, having...
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Gemma L
West Brom Building Society
2 months ago
Hi Richard. I'm sorry to hear you feel this way. At the moment we do have two separate portals on our website. We’re actively working on our digital transformation programme, and once launched, it will improve this experience. Thanks for taking the time to leave your review, we'll share your comments with the relevant team. - Gemma L.
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Trusted Customer
Feefo Verified
2 months ago
your advisers were patient and helpful
Your advisers were very patient and helpful.
I am not very computer literate, to add to the difficulties
I am hard of hearing. So communications were slow and
Not easy. As I mentioned before your...
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Jo
West Brom Building Society
2 months ago
Thanks for your feedback. I understand this wasn’t easy for you with the added difficulties you’ve mentioned. I’m pleased my colleague was able to help and support you. I’ll pass on your kind words. - Jo.
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CA
Chryso Adamou
Feefo Verified
GBR
2 months ago
What Chryso Adamou said about West Brom Building Society:
West Bromley have always supported and listen to any queries and problems that I had
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Trusted Customer
Feefo Verified
2 months ago
Phone query.
Clear, quick answer. Polite and friendly.
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DC
Diana Clarke
Feefo Verified
GBR
2 months ago
What Diana Clarke said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.