The person who served us was helpful and efficient.
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Trusted Customer
Feefo Verified
2 months ago
Was swiftly offered an appointment and *Personal information removed by Feefo* at Bearwood branch was efficient, knowledgeable and helpful
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Trusted Customer
Feefo Verified
2 months ago
Top rate service
Very helpful and knowledgeable staff nothing too much trouble for them I always feel welcome when I pay my weekly visit
Ellena
West Brom Building Society
2 months ago
Thanks for taking the time to leave such positive feedback. It’s wonderful to hear your weekly visit is always met with helpful and welcoming staff. – Ellena.
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Trusted Customer
Feefo Verified
2 months ago
70
Every one helps me every single time l go
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Trusted Customer
Feefo Verified
2 months ago
Very hard customer journey
I understand a new App is coming end of this year/ start of next which will allow interoperability across West Brom and Websave, but until then it is pretty crazy that customers still have to have...
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Julian
West Brom Building Society
2 months ago
I’m sorry to hear you feel this way. I can see a colleague is looking into this for you and will be in touch. Thanks – Julian
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Trusted Customer
Feefo Verified
2 months ago
Ladies very pleasant no que
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JC
John Clemens
Feefo Verified
GBR
2 months ago
What John Clemens said about West Brom Building Society:
Best in the business
Friendly helpful fast service. Clear English language
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DB
David Baker
Feefo Verified
GBR
2 months ago
What David Baker said about West Brom Building Society:
Excellent in branch service
I had a face to face consultation in branch with a lovely friendly lady in the Smethwick Branch, I opened an ISA account without any complications. She explained what to do to transfer the funds on...
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Gemma L
West Brom Building Society
2 months ago
Hi David. Thanks for your lovely feedback. We're pleased to hear you received such helpful and friendly service from our Smethwick branch. It's great to know opening your ISA was straightforward and you found our online service easy to use. - Gemma L.
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SS
Stephen Simms
Feefo Verified
GBR
2 months ago
What Stephen Simms said about West Brom Building Society:
Excellent customer service.
Excellent customer service. Telephone manner helpful, friendly, and professional
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PK
Pravinkumar Katakia
Feefo Verified
GBR
2 months ago
What Pravinkumar Katakia said about West Brom Building Society:
Friendly Environment with professional approach to Customer Satisfaction
The person who dealt with me was Very quick, Accurate, efficient, professional etiquette with Customer Focus and Satisfaction in Mind
Overall 100%
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.