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West Brom Building Society Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 12,116 reviews

Robert Sinclair

Feefo Verified

GBR

2 months ago

What Robert Sinclair said about West Brom Building Society:

Excellent service

Excellent. Phone answered quickly and operator explained very clearly what I needed to do to transfer my ISA to another provider.

Trusted Customer

Feefo Verified

2 months ago

It is a slow process to get money transferred from your account to your bank account.

Laj

West Brom Building Society

2 months ago

Thanks for sharing your feedback. As we're a building society, electronic transfers take a little longer to arrive in your account when compared to a bank. I apologise if this caused you any inconvenience. - Laj

Trusted Customer

Feefo Verified

2 months ago

Very helpful

Very polite lady on the call. Help me to arrange posring of a Cerificate of Interest.

Trusted Customer

Feefo Verified

2 months ago

Don’t go to this bank

I have a mature isa and have transferred to a another provider and this transfer is not happening even they confirmed it by email and tax very bad service

Julian

West Brom Building Society

2 months ago

I’m sorry to hear about your recent experience. I can see a colleague is looking into this for you and will be in touch. Thanks – Julian.

Trusted Customer

2 months ago

My money has just reached the account today I am still waiting for a phone call I am still not happy with the service

Julian

West Brom Building Society

2 months ago

I can see a colleague has called you to discuss this, if you need anything further please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks – Julian.

Matthew Hamilton West

Feefo Verified

2 months ago

Trusted Customer

Feefo Verified

2 months ago

Lady at the counter was extremely helpful and reassuring over my concerns about my accounts

Trusted Customer

Feefo Verified

2 months ago

Initially, my request to transfer part of the maturing ISA was ignored.

Initially on my choices for my maturing ISA the service by a 'covering' staff member was poor and ignored my choice. 10 days later, when I revisited the Knowle branch, the issue was resolved by a...

Gemma G

West Brom Building Society

2 months ago

I’m sorry to hear there was an issue with your maturing ISA and I’m glad the Knowle branch resolved this for you. I’m going to give you a call to talk about your feedback further. Thanks – Gemma G.

Trusted Customer

Feefo Verified

2 months ago

First class

Always friendly and knowledgable

Krish Janagal

Feefo Verified

2 months ago

What Krish Janagal said about West Brom Building Society:

amazing, top-tier

Sarah Mewis

Feefo Verified

2 months ago

What Sarah Mewis said about West Brom Building Society:

Helpful staff

Staff member was helpful & informative

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