What John Reed said about West Brom Building Society:
Very pleasant staff always cheerful
2
Share
Trusted Customer
Feefo Verified
2 months ago
Best Building Society.
I got served as soon as the person in front had finished their business. The cashier dealt efficiently & quickly but was welcoming too.
1
Share
RA
Ra
Feefo Verified
2 months ago
What Ra said about West Brom Building Society:
Poor Service
Very poor service.
Tried to order some money due to the value of it.
The cashier was putting up so many blocks to get my money !!
I asked to speak to a manager and he wasn't available which was the...
Read more
Gemma L
West Brom Building Society
2 months ago
Hi Rajbinder. I’m sorry to hear about your recent experience. I can see a colleague is looking into this for you and will be in touch. Thanks – Gemma L.
0
Share
Trusted Customer
Feefo Verified
2 months ago
Super Sedgley
Great service as usual from the staff at Sedgley branch. A quick chat and smile is always guaranteed and they know all their customers very well.
0
Share
SH
Steve Harden
Feefo Verified
2 months ago
What Steve Harden said about West Brom Building Society:
POLITE AND INFORMATIVE CASHIER
0
Share
SN
Stephen Newell
Feefo Verified
2 months ago
What Stephen Newell said about West Brom Building Society:
very pleasant member engaging socially and very helpful carrying out my required transactions
0
Share
RW
Robert Withers-Winkle
Feefo Verified
2 months ago
What Robert Withers-Winkle said about West Brom Building Society:
Good
0
Share
Trusted Customer
Feefo Verified
2 months ago
Contact with WBBS
Excellent customer service following me contacting WBBS about and account query. Person I spoke to was extremely polite and efficient, checking details and offering reassurance all was OK. Never...
Read more
Gemma L
West Brom Building Society
2 months ago
Thanks for your lovely feedback. I'm delighted to hear you had a great service. Your comments mean a lot and I'll pass these on to the team. Thanks - Gemma L.
2
Share
LW
Laura White
Feefo Verified
GBR
2 months ago
What Laura White said about West Brom Building Society:
Excellent service and communication
Excellent support when I phoned regarding paying off my mortgage. Great communication with staff I spoke to - excellent service
0
Share
PH
Paul Horton
Feefo Verified
2 months ago
What Paul Horton said about West Brom Building Society:
Service was fine but rate of interest for savings is inadequate compared to your competitors
Jo
West Brom Building Society
2 months ago
Hi Paul, it’s great to hear you were happy with the service. I’m sorry you’re unhappy with our interest rates, they’re regularly reviewed by our Product Team and I’ll pass on your comments. Thanks - Jo
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.