I had failed to take note of old account maturity and interest payments, assuming I could get this information on line like I can with another building society…..but I couldn’t…..One quick easy phone...
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Laj
West Brom Building Society
2 months ago
I’m delighted to hear my colleague was helpful and able to give you the information you needed quickly. I appreciate you taking the time to leave feedback. Thanks-Laj
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Trusted Customer
Feefo Verified
2 months ago
Excellent
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DF
Daniel Fulham
Feefo Verified
GBR
2 months ago
What Daniel Fulham said about West Brom Building Society:
Five-Star Service from West Brom Building Society
I recently completed my mortgage with West Brom Building Society and was extremely pleased with the service I received throughout the entire process.
From start to finish, the team was professional,...
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Jo
West Brom Building Society
2 months ago
Thanks Daniel, for taking the time to share your lovely feedback. I’m delighted to hear you were pleased with the service you’ve received throughout your mortgage journey. It’s great to know my colleagues have helped make the process feel straightforward and it’s been such a positive experience. I’ll pass your kind comments on to our mortgage team. - Jo
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DB
Daniel Boughey
Feefo Verified
GBR
2 months ago
What Daniel Boughey said about West Brom Building Society:
Great experience
Sonya was excellent, very efficient and friendly
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Trusted Customer
Feefo Verified
2 months ago
quick and helpful let you know about investment opportunityweather
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Trusted Customer
Feefo Verified
2 months ago
As a long time customer I am always satisfied with the service provided
Efficient
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Trusted Customer
Feefo Verified
2 months ago
Good at First but Disappointing after Valuation
Initial service was ok whilst the West Brom were making that arrangements for my mortgage however after we questioned the vastly reduced valuation of the property they were most unhelpful in trying...
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Jo
West Brom Building Society
2 months ago
Thanks for your review. I’m pleased you were happy with the initial service. I can see my colleague responded to your concerns about the valuation and you have the right to go to the Financial Ombudsman Service if you remain unhappy. Further information can be found on their website - www.financial-ombudsman.org.uk. - Jo
Trusted Customer
2 months ago
We have gone to the ombudsman and awaiting their reply. Recently two exact same properties have been valued more than£20k than your surveyors valued. We didn’t receive any evidence to justify your poor valuation
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.