We always get good service the staff are very friendly and helpful always make sure you are aware of scams
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Trusted Customer
Feefo Verified
2 months ago
Helpful staff
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Trusted Customer
Feefo Verified
2 months ago
Lovely helpful staff
Always a good service
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Trusted Customer
Feefo Verified
2 months ago
Great service
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Trusted Customer
Feefo Verified
2 months ago
Well done
excellent customer service, well communicated and rang when they said they were going to do so, well done Dave and Jarjish
Gemma G
West Brom Building Society
2 months ago
Thanks for your feedback. We’re delighted to hear that you were happy with the service provided by Dave and Jarjish and we’ll be sure to pass your comments on. – Gemma G
Trusted Customer
2 months ago
Thanks 🙏
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Trusted Customer
Feefo Verified
2 months ago
Very help and understanding
She help me understand what options I had no hard sell no pushing something else she listened to what I wanted no complication
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Trusted Customer
Feefo Verified
2 months ago
Excellent counter service
Always professional, friendly service. I have banked with West Brom for over 65years and wouldn't want to go anywhere else.
Ellena
West Brom Building Society
2 months ago
It’s wonderful to hear your recent visit was welcoming and professional as always. Your loyalty means a lot to us. We appreciate you taking the time to leave feedback. Thanks – Ellena.
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Trusted Customer
Feefo Verified
2 months ago
Transfer of funds
CARRIED OUT MY REQUIREMENTS PROMPTLY AND EFFICIENTLY
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Trusted Customer
Feefo Verified
2 months ago
On the doorstep
the assistant was very pleasant, and helped me to understand what I was hoping to do on my visit. Thank you.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.