Good explanation of the insurance product on offer which will enable us to make an informed decision at the renewal date.
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Trusted Customer
Feefo Verified
2 months ago
Excellent
Very good
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Trusted Customer
Feefo Verified
2 months ago
Always have good service pleasant staff very obliging
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JB
Julie Baker
Feefo Verified
2 months ago
What Julie Baker said about West Brom Building Society:
Cashier was friendly and helpful
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Trusted Customer
Feefo Verified
2 months ago
Professional
Prompt service from the cashier
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JH
Julie H
Feefo Verified
GBR
2 months ago
What Julie H said about West Brom Building Society:
Opening hours ridiculous.
Opening hours are not practical.
Look at other building society opening hours and you will see.
Gemma G
West Brom Building Society
2 months ago
Hi Julie. Thanks for your feedback. We're sorry to hear you’re disappointed with our branch opening hours. Where you're unable to pop into branch, you can make electronic withdrawals over the phone or online. For more information, please call our Customer Services team on 0345 241 3785. Thanks - Gemma G.
JH
Julie H
2 months ago
What is the point of electronic withdrawals when you need real CASH!!!
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Trusted Customer
Feefo Verified
2 months ago
Lovely staff any questions they answer and help you with new products l would tell people to go to Shrewsbury branch
Ellena
West Brom Building Society
2 months ago
Thanks for taking the time to leave feedback. It’s great to hear about your positive experience you’ve had when visiting Shrewsbury branch recently. I’ll be sure to pass it on to my colleagues. – Ellena.
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BJ
Brian Johnson
Feefo Verified
2 months ago
What Brian Johnson said about West Brom Building Society:
Hassle free service
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Trusted Customer
Feefo Verified
2 months ago
Very good. Staff helpful and friendly.
Very approachable.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.