Excellent phone service. Request was carried out as requested, all aspects handled well by the member of staff who took my call.
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AS
Alan Sears
Feefo Verified
GBR
2 months ago
What Alan Sears said about West Brom Building Society:
Why ever not ?
I wanted to deposit cash into my online account at local branch. But i cannot so i had inconveiniece of travel ing to another town to put into another institution.
Jo
West Brom Building Society
2 months ago
Hi Alan. Thanks for taking the time to leave your feedback and I'm sorry for any inconvenience this caused. Our branches aren’t able to access your online account. Details on how to pay money in, are detailed in the Account Specific Terms and Conditions and on our website here - Jo
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Trusted Customer
Feefo Verified
2 months ago
Excellent Customer Service
Very helpful, friendly team who provide excellent customer service!
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Trusted Customer
Feefo Verified
2 months ago
Helpful staff
Excellent, very helpful staff
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TS
Terence Sim
Feefo Verified
GBR
2 months ago
What Terence Sim said about West Brom Building Society:
Quick to answer phone, knowledge of staff
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Trusted Customer
Feefo Verified
2 months ago
Helpful and friendly.
Very good friendly and helpful service.
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Trusted Customer
Feefo Verified
2 months ago
Slow to change my address details
The customer service representative I dealt with was polite and my request for a change of address seemed to be straightforward but yesterday I received an email from you showing the wrong postcode...
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Julian
West Brom Building Society
2 months ago
Thanks for taking the time to leave us your comments. I’m sorry to hear you're unhappy. I’m going to give you a call to discuss this further. – Julian
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Trusted Customer
Feefo Verified
2 months ago
Transferring savings for better savings rate.
I appreciated being able to speak with a West Brom advisor on the telephone she gave clear directions on how to set up and transfer my savings, this enabled me to go online and complete transaction...
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Gemma L
West Brom Building Society
2 months ago
I’m pleased to hear my colleague was able to provide clear guidance and support. It’s great to know having the option to speak with someone gave you added reassurance throughout the process. Thanks for taking the time to share your feedback. If you'd like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks - Gemma L.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.