What Anthony Baker said about West Brom Building Society:
Excellent Customer Service
The colleague I spoke to was very helpful.
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Trusted Customer
Feefo Verified
2 months ago
Fantastic service from West Brom
As always, dealing with Jo *Personal information removed by Feefo*, is an absolute pleasure. She’s the reason I stay with West Brom. You are lucky to have her in your business, I totally trust her...
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Ellena
West Brom Building Society
2 months ago
It’s wonderful to hear this lovely feedback about my colleague Jo. We really appreciate your loyalty and how Jo has contributed to that. I’ll be sure to pass your kind words on to her. Thanks – Ellena.
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Trusted Customer
Feefo Verified
2 months ago
It was good
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LM
Lesley Mason
Feefo Verified
GBR
2 months ago
What Lesley Mason said about West Brom Building Society:
Helpful staff
Closed my account as no longer needed. Dealt with Saffron who was lovely and couldn't have been more helpful. She was polite, helpful and very informative.
Julian
West Brom Building Society
2 months ago
Hi Lesley, It’s great to hear Saffron looked after you so well. I’ll pass on your kind words. Thanks -Julian.
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Trusted Customer
Feefo Verified
2 months ago
Excellent service
Very efficient. Always very pleasant and helpfuexcellent service
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Trusted Customer
Feefo Verified
2 months ago
Excellent service
Excellent, staff always helpful and make visit a pleasure . Transactions always easy .
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Trusted Customer
Feefo Verified
2 months ago
All good
Excellent.
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CW
Charles Webb
Feefo Verified
GBR
2 months ago
What Charles Webb said about West Brom Building Society:
Pleasant and efficient
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Trusted Customer
Feefo Verified
2 months ago
Easy to access and excellent, friendly service.
Very easy and quick to get through on the 'phone. Adrian was extremely helpful, and dealt with all my questions and promised to follow up on my change of account application, just to make sure it...
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Laj
West Brom Building Society
2 months ago
I’m pleased to hear you found it easy to get through and Adrian was helpful and able to answer your questions. I can see he's contacted you as agreed. Thanks-Laj
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.