How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

West Brom Building Society Reviews

https://www.westbrom.co.uk/

EXCEPTIONAL

Service

4.7

/5

5

4

3

2

1

4,334

631

100

53

99

5,217

ratings over the past year

Displaying all 12,115 reviews

Trusted Customer

Feefo Verified

2 months ago

Efficient and relatively easy to process

0

Trusted Customer

Feefo Verified

2 months ago

WASTE OF TIME

I came to deposit cash, why did I have to scroll through my internet banking for 15minutes to prove the money was mine So I could deposit it into my account

Ellena

West Brom Building Society

2 months ago

I’m sorry to hear you feel this way. To protect our customers, branch colleagues ask about the source of funds to ensure personal savings accounts are operated in line with regulatory requirements. We appreciate you taking the time to leave feedback and if you'd like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks – Ellena.

0

Trusted Customer

Feefo Verified

2 months ago

Cheerful

They were extremely friendly and courteous.

0

RG

Robert Gordziejuk

Feefo Verified

2 months ago

What Robert Gordziejuk said about West Brom Building Society:

excellent service fast turn round

excellent service fast turn around very helpful staff

0

Trusted Customer

Feefo Verified

2 months ago

You are always served by friendly, helpful knowledgeable staff

0

RS

Robert Stokes

Feefo Verified

GBR

2 months ago

What Robert Stokes said about West Brom Building Society:

Savings account

Friendly & easy to deal with

0

Trusted Customer

Feefo Verified

2 months ago

A pleasant experience

Friendly staff. Polite and pleasant. Dealt with customer queries effectively and profession.

0

Trusted Customer

Feefo Verified

2 months ago

Great Service

It was quick and easy. The cashier was friendly efficient and very helpful

0

RP

Robert Proctor

Feefo Verified

GBR

2 months ago

What Robert Proctor said about West Brom Building Society:

Good service

Very good did all I asked without fuss

0

Trusted Customer

Feefo Verified

2 months ago

Amazing

I secured my mortgage via West Brom, i cannot recommend them enough everything was sorted with super fast and efficiently, they have brilliant, thank you

Jo

West Brom Building Society

2 months ago

I’m delighted to hear you’ve had such a positive experience arranging your mortgage with us. It’s great to know the process was handled quickly and efficiently. Your recommendation means a lot. Thanks for your feedback - Jo

0

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo