Great service - easy to understand - pleasant experience
Made a change to speak to a real person (s). My enquiry was dealt with in professional way without the “of late” tendency to regard someone of senior status being incapable of understanding.
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Trusted Customer
Feefo Verified
2 months ago
Excellent
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Trusted Customer
Feefo Verified
2 months ago
As it said on the tin
Excellent while I used it
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LB
Lisa Woodhouse-Brown
Feefo Verified
GBR
2 months ago
What Lisa Woodhouse-Brown said about West Brom Building Society:
Great advice
The advice was really good, but i wanted to continue with the West Brom,take my ex partner off the mortgage and take on a new fixed rate. Because I have only been self employed for 18 months i can't....
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Gemma G
West Brom Building Society
2 months ago
Hi Lisa, I’m glad to hear my colleague gave you really good advice. I’m sorry we aren’t able to help you with your current situation, if you’d like to talk about this further please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks – Gemma G.
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Trusted Customer
Feefo Verified
2 months ago
Very helpful
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Trusted Customer
Feefo Verified
2 months ago
Understanding approachable
Helpful understood what we wanted to do. Friendly approachable..
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Trusted Customer
Feefo Verified
2 months ago
costumer service great
good costumer service
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Trusted Customer
Feefo Verified
2 months ago
Friendly
Polite, smart friendly customer service. Who’s idea was it to put UK at the bottom of the Where you live list. It’s about the WEST BROMWICH , not an airline company
Gemma L
West Brom Building Society
2 months ago
It's great to hear you had such a positive experience and you found the service polite and friendly. Thanks for your feedback about the location list. The locations are shown in alphabetical order and whilst this isn't something we control, we'll pass your comments on to Feefo. - Gemma L.
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Trusted Customer
Feefo Verified
2 months ago
Still plenty of branches around to visit for face to face contact and info.
Quick and efficient. Again no queuing, cashiers on all tills.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.