Speaking with the customer service person was very friendly and professional
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LB
Lynn Burling
Feefo Verified
GBR
2 months ago
What Lynn Burling said about West Brom Building Society:
Informative
Always friendly and helpful
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Trusted Customer
Feefo Verified
2 months ago
profesional service
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Trusted Customer
Feefo Verified
2 months ago
Efficient but personal
Efficient but personal service in an accessible and neuro-diverse friendly environment!
Ellena
West Brom Building Society
2 months ago
It’s wonderful to hear your recent experience was not only efficient but also so accommodating for your needs. I’ll be sure to pass your kind words on. Thanks – Ellena.
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HP
Hazel Powell
Feefo Verified
GBR
2 months ago
What Hazel Powell said about West Brom Building Society:
Excellent Service
Always receive excellent service and helpful information
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AA
Andrew Aldridge
Feefo Verified
GBR
2 months ago
What Andrew Aldridge said about West Brom Building Society:
Outstanding
Sedgley branch are just amazing friendly professional the best I’ve done business with
Ellena
West Brom Building Society
2 months ago
Hi Andrew, I’m delighted to hear your recent visit to Sedgley branch was up to our usual high standard, and my colleagues were friendly and professional as always. Thanks for taking the time to leave feedback. – Ellena.
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Trusted Customer
Feefo Verified
2 months ago
Not a good experience
The call agent was polite and as helpful as she could be, however I was on the phone for 30 minutes trying to resolve a simple query. Also before discussing my account I was asked too many questions...
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Jo
West Brom Building Society
2 months ago
Thanks for taking the time to leave your feedback. I've reviewed your experience and can understand your frustrations. I'm going to give you a call to discuss this further. - Jo
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Trusted Customer
Feefo Verified
2 months ago
Helpful
Very helpful, enabling me to log onto my account. He reset my password as I had locked myself out
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Trusted Customer
Feefo Verified
2 months ago
Excellent phone service
Excellent.
The assistant was knowledgeable as well as pleasant.
She followed through with the instructions given over the phone.
I received the paperwork through the post in the timeframe given.
Gemma G
West Brom Building Society
2 months ago
Thanks for your positive feedback. I'm pleased to hear that my colleague was knowledgeable and helpful and your paperwork was received within the timeframe promised. – Gemma G.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.