What James McDermott said about West Brom Building Society:
Polite and quick
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Trusted Customer
Feefo Verified
2 months ago
Changing a mandate
I went to the kingstanding branch to transfer some money ,but had to set up a new mandate. This was done by two very patient ladies who explained every step of the process. I was also impressed that...
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Ellena
West Brom Building Society
2 months ago
Thanks for taking the time to leave feedback about your recent visit to our Kingstanding branch. I’m delighted to hear how helpful and patient my colleagues were when explaining the process and how thorough the checking process was. I’ll be sure to pass your kind words on. – Ellena.
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Trusted Customer
Feefo Verified
2 months ago
Advisor not helpful
Not good
Laj
West Brom Building Society
2 months ago
I’m sorry to hear about your recent experience. I can see you’ve spoken to my colleague about this. If you need anything further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks - Laj.
Trusted Customer
2 months ago
Matter now sorted thank you
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Trusted Customer
Feefo Verified
2 months ago
Efficiency with a smile.
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Trusted Customer
Feefo Verified
2 months ago
Always provide an excellent service in Oswestry branch.
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OR
Oisin Reilly
Feefo Verified
GBR
2 months ago
What Oisin Reilly said about West Brom Building Society:
Easy phonecall to resolve my issue
I wasn't kept on hold for very long, the person handling my call was very polite and friendly, couldn't do more for me, and resolved my issue promptly. Would recommend.
Julian
West Brom Building Society
2 months ago
Oisin, thanks for your lovely feedback. I'm delighted to hear you had great service and your issue was resolved straightaway. Your comments mean a lot, and I'll pass these on to the team. Thanks Julian.
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AH
Andrea Hicklin
Feefo Verified
2 months ago
What Andrea Hicklin said about West Brom Building Society:
Helpful, supportive and reassuring. Everything as explained fully. Thank you.
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Trusted Customer
Feefo Verified
2 months ago
Good service
Extremely helpful. Sorted out everything I asked and was very patient.
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Trusted Customer
Feefo Verified
2 months ago
Very knowledgable always pleasant.
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Trusted Customer
Feefo Verified
2 months ago
Need bank card
Need to go into West brom BS, just to check my savings or withdraw.
If they had app, I could do it online 🤔
Julian
West Brom Building Society
2 months ago
Thanks for your feedback. I'm sorry you feel this way about your experience with us. We're continuing to invest in our customers online experience and feedback such as yours is important to us, I'll share it with the relevant team. - Julian.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.