Very informative and polite. Very good knowledge of product I was enquiring about. Said in I had any more questions to come ba ck into branch and would assist with any problems.
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Trusted Customer
Feefo Verified
1 month ago
Excellent customer service
Was dealt with efficiently and courteously
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Trusted Customer
Feefo Verified
1 month ago
The people I spoke to were very helpful and friendly.
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Trusted Customer
Feefo Verified
1 month ago
West Brom building society. Are great
Listened and were very helpful. Solved our problem..Pleasant and efficient. Books made up to date and names changed without hassle.
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Trusted Customer
Feefo Verified
1 month ago
The staff are always friendly and helpful. They answered any queries I had regarding my account. Most of the time is a quick visit on my way to another appointment.
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Trusted Customer
Feefo Verified
1 month ago
Kind and patient
The call handler was very patient and kind as I do have memory problems related to health issues.
Gemma G
West Brom Building Society
1 month ago
Thanks for your kind feedback. I'm pleased to hear my colleague was patient and supportive, and they were able to assist you in a way that took your health-related memory difficulties into account. We really appreciate you taking the time to share your experience. – Gemma G.
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Trusted Customer
Feefo Verified
1 month ago
Excellent customer support service
Excellent customer support service - helpful, efficient and friendly. Sorted out my query quickly and resolved satisfactorily. Very happy to recommend.
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RM
Robert Murfin
Feefo Verified
GBR
1 month ago
What Robert Murfin said about West Brom Building Society:
How companies should deal with problems
Very helpful and patient with clear guidance as to my situation. The query took some time but was resolved due to the persistance of the lady (Siobhan?). She even took the time to ring me back after...
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Laj
West Brom Building Society
1 month ago
Hi Robert, thanks for taking the time to share your feedback. I’m pleased to hear your experience was a positive one and my colleague was helpful and able to deal with your query. It’s good to know a follow up call was also made. -Laj
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Cicely Thomas
Feefo Verified
1 month ago
What Cicely Thomas said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.