What Needra Copley said about West Brom Building Society:
Excellent customer service
Very polite and helpful. I got the information I required with no problem.
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Trusted Customer
Feefo Verified
1 month ago
Stress free banking in the cool
Very helpful advice and guidance to set up and transfer to new Saver on line
I appreciated calm and helpful advisor
It made for stress free set up and no need to go out in the heat wave
Jo
West Brom Building Society
1 month ago
I’m so pleased my colleague was able to help you set up your new online saver. It’s great we saved you a trip out during the heat wave. Thanks for your feedback. - Jo
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BL
Brian Little
Feefo Verified
GBR
1 month ago
What Brian Little said about West Brom Building Society:
Update is easy
Quick, polite, efficient.
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SC
Stuart Choppin
Feefo Verified
GBR
1 month ago
What Stuart Choppin said about West Brom Building Society:
Very polite friendly lady recognized what my issue was and confirmed my thoughts.
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JC
Joyce Clark
Feefo Verified
GBR
1 month ago
What Joyce Clark said about West Brom Building Society:
Professional and Friendly
Alwsys professional service from polite and friendly staff
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AP
Alan Price
Feefo Verified
GBR
1 month ago
What Alan Price said about West Brom Building Society:
Excellent service.
Excellent service from a very knowledgeable lady, could not have helped me more. A pleasure to deal with her and Websave.
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GN
Gillian Nash
Feefo Verified
GBR
1 month ago
What Gillian Nash said about West Brom Building Society:
Very impressed with the level of support
Very satisfied with the service I received as it was a slightly complicated issue regarding a payment that I had made, but it was resolved after a couple of phone calls by a very helpful and...
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Laj
West Brom Building Society
1 month ago
Hi Gillian, I’m glad to hear you were happy with the support you received, especially with what sounds like a more complex payment issue. It’s great to know my colleague was helpful and able to resolve this for you. Thanks-Laj
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Trusted Customer
Feefo Verified
1 month ago
Good personal service.
Always greeted by cheerful, friendly and well informed staff. Always feel l am seen ....not just a customer.
Ellena
West Brom Building Society
1 month ago
It’s wonderful to hear you're always greeted by friendly and informed staff when you visit us. I’ll be sure to pass your kind words on. Thanks- Ellena.
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Trusted Customer
Feefo Verified
1 month ago
Great bunch of people
What a great bunch of people very friendly easy to talk always recognises you when u go in
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MT
Mary Thomas
Feefo Verified
GBR
1 month ago
What Mary Thomas said about West Brom Building Society:
Helpful
The girls in there are fabulous , so very friendly and helpful a delight to go in , they gave me advice which I needed
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.