All the staff at Bearwood Branch are very friendly, pleasant and welcoming. It's not very often that there's a queue but if there is the cashier gives a nod and says she/he won't be long, then says...
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Ellena
West Brom Building Society
1 month ago
It’s wonderful to hear that my colleagues at our Bearwood branch were so helpful with your recent account transfer and always welcoming and friendly when you visit them. I’ll be sure to pass your kind words on. Thanks – Ellena.
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Trusted Customer
Feefo Verified
1 month ago
Lovely counter staff. Efficient transactions
Airy pleasant surroundings
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JJ
Jill Jordan
Feefo Verified
1 month ago
What Jill Jordan said about West Brom Building Society:
I am critical of WebSave for allowing the rate on my ISA to so seriously lag behind what is currently available but would commend your customer services advisor who took time to. talk to me and was...
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Ellena
West Brom Building Society
1 month ago
I’m pleased to hear my colleague took their time to talk to you and give you the information you needed. I’m sorry you’re unhappy with our interest rates, they’re regularly reviewed by our Product team and I’ll pass your comments on to them. Thanks- Ellena.
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Trusted Customer
Feefo Verified
1 month ago
Efficient and Friendly
The staff in the branch I use are very friendly. You may not have been in for a few months and they still remember you.. Give good advice when asked..
The only thing stopping me giving it a ten is...
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Julian
West Brom Building Society
1 month ago
Thanks for your lovely feedback about your local branch. It's great to hear they remember you, when you visit. I'm sorry you feel this way about our opening hours. Branches that close at 2pm have a branch, within a reasonable distance that’s open until 5pm. You can find your nearest one here. - Julian.
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Trusted Customer
Feefo Verified
1 month ago
reinvesting existing ISAs
It was clear, paced & helpful,
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Trusted Customer
Feefo Verified
1 month ago
Good service
Was well received and advised on what I needed to do when I had a problem., thank you
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Trusted Customer
Feefo Verified
1 month ago
Good service
Helpful staff
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Trusted Customer
Feefo Verified
1 month ago
Good
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Trusted Customer
Feefo Verified
1 month ago
Helpful
Very helpful but didn’t resolve my call
Gemma L
West Brom Building Society
1 month ago
Thanks for your feedback. It's great to know you received helpful service. I can see you've spoken to a colleague who's tried to help you with this. If you need any further support, please call our Customer Services team on 0345 241 3785. - Gemma L.
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Pauline Horton
Feefo Verified
ARG
1 month ago
What Pauline Horton said about West Brom Building Society:
Quilty of service
I don't go into my local branch very often but the staff are always helpful and pleasant some times I transfer money by phone again the staff are always helpful
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.