What Edward Jones said about West Brom Building Society:
My query was handled very quickly over the phone.I cant praise the operator I spoke to enough.
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RM
Rosemary Mason
Feefo Verified
GBR
1 month ago
What Rosemary Mason said about West Brom Building Society:
Very polite , friendly and helpful.
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Trusted Customer
Feefo Verified
1 month ago
The person I spoke with was very helpful in arranging an emergency statement on my savings account to be sent to me the same day. It did arrive by e amail but unfortuately it was in a zip document...
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Gemma G
West Brom Building Society
1 month ago
I'm pleased we were able to arrange an emergency statement for you. I'm sorry you weren’t able to open the emailed statement and the postal copy arrived too late for your needs. I’ll share your comments about online access to statements with the relevant team. If you'd like to talk about this further please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks for your feedback. – Gemma G.
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Trusted Customer
Feefo Verified
1 month ago
Very courteous staff. Knowledgeable. Helped with transfer of funds.
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AN
AndrewP
Feefo Verified
GBR
1 month ago
What AndrewP said about West Brom Building Society:
Excellent so far
Setting up the account was straightforward, one query was answered by a real person on a phone call.
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Trusted Customer
Feefo Verified
1 month ago
excellent customer service
excellent
answered phone quickly
polite
sorted out issue very well
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Trusted Customer
Feefo Verified
1 month ago
Pleasure to do business with West Bromwich.
Product good customer service friendly and efficient.Would of liked more time for the product to fund as l have a muturing bond which I would like to top up in to the one with West Bromwich. However...
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Jo
West Brom Building Society
1 month ago
I’m delighted to hear you're happy with our products and you found the service friendly and efficient. It’s great to know my colleague was able to answer all your questions. We appreciate you taking the time to leave your feedback and I’ll pass your comments about the funding window to our Product Team. Thanks - Jo
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Trusted Customer
Feefo Verified
1 month ago
My positive experience
Efficient,polite,and understanding good customer service
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.