What Clive Ritson said about West Brom Building Society:
After all the doc's the WB. wanted they still made a mistake with my surname.. So I am waiting to hear if has being sorted, before I can transfer monies to them (WB).
Laj
West Brom Building Society
1 month ago
Hi Clive, thanks for your feedback. I’m going to give you a call to talk about this further. Thanks-Laj
0
Share
JP
John Price
Feefo Verified
GBR
1 month ago
What John Price said about West Brom Building Society:
None
No comment
0
Share
Trusted Customer
Feefo Verified
1 month ago
Very good
Very good: only moved my savings due to the drop in WB's interest rates.
Julian
West Brom Building Society
1 month ago
Thanks for your feedback. I'm sorry we didn't have a product with a rate you were looking for, which caused you to move your money. Rates are reviewed regularly by our Product Team and your feedback will be passed on to them. - Julian.
0
Share
DS
Davinder Sangha
Feefo Verified
GBR
1 month ago
What Davinder Sangha said about West Brom Building Society:
Always positive
Very rapid response and clear non ambiguous communication regarding our mortgage and important dates. Never had any issues with them
0
Share
DE
Dean
Feefo Verified
GBR
1 month ago
What Dean said about West Brom Building Society:
Good Building Society
0
Share
EJ
Edward Jones
Feefo Verified
GBR
1 month ago
What Edward Jones said about West Brom Building Society:
My query was handled very quickly over the phone.I cant praise the operator I spoke to enough.
0
Share
RM
Rosemary Mason
Feefo Verified
GBR
1 month ago
What Rosemary Mason said about West Brom Building Society:
Very polite , friendly and helpful.
0
Share
Trusted Customer
Feefo Verified
1 month ago
The person I spoke with was very helpful in arranging an emergency statement on my savings account to be sent to me the same day. It did arrive by e amail but unfortuately it was in a zip document...
Read more
Gemma G
West Brom Building Society
1 month ago
I'm pleased we were able to arrange an emergency statement for you. I'm sorry you weren’t able to open the emailed statement and the postal copy arrived too late for your needs. I’ll share your comments about online access to statements with the relevant team. If you'd like to talk about this further please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks for your feedback. – Gemma G.
0
Share
Trusted Customer
Feefo Verified
1 month ago
Very courteous staff. Knowledgeable. Helped with transfer of funds.
0
Share
AN
AndrewP
Feefo Verified
GBR
1 month ago
What AndrewP said about West Brom Building Society:
Excellent so far
Setting up the account was straightforward, one query was answered by a real person on a phone call.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.