The staff took their time to engage with me in conversation just lovely
The personal service was outstanding
Julian
West Brom Building Society
1 month ago
Thanks for taking the time to share your feedback. I’m pleased to hear you were so happy with the service you received. Julian.
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Trusted Customer
Feefo Verified
1 month ago
E bond investment
Very friendly service,had forms filled in few minutes ,job done 👍. They explained the product e bond terms fixed for 18months.
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DS
Diane Strong
Feefo Verified
GBR
1 month ago
What Diane Strong said about West Brom Building Society:
It was a really hot day so the cashiers were letting a few extra customers in the banking hall .
The staff are always friendly they always ask how my mom is doing **
Jo
West Brom Building Society
1 month ago
Thanks Diane for your feedback. It’s wonderful to hear our team helped make your visit more comfortable on such a hot day. It’s great to know my colleagues are always friendly and take the time to ask about your mom. - Jo
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Trusted Customer
Feefo Verified
1 month ago
Quick and helpful
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Trusted Customer
Feefo Verified
1 month ago
A very satisfied customer
The call was connected promptly - the security process was efficient but reassuring.
The customer advisor listened to my request and explained clearly how it could be actioned. He offered clarity on...
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Ellena
West Brom Building Society
1 month ago
Thanks so much for taking the time to leave such a thorough review. I’m so pleased to hear that from start to finish the process was straightforward and reassuring. It’s also great to know that you have recommended us to your friends and acquaintances. We appreciate your custom – Ellena.
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MH
Mandy Homer
Feefo Verified
GBR
1 month ago
What Mandy Homer said about West Brom Building Society:
Great visit to bank
Very friendly apologised for keeping me waiting
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Trusted Customer
Feefo Verified
1 month ago
Easy to get through on the phone and the lady who dealt with my questions was very knowledgeable, helpful, efficient and friendly.
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Trusted Customer
Feefo Verified
1 month ago
Always Good
Always friendly and engaging staff who know their subject and can't do enough to help. This makes visiting the West Brom a pleasure not a chore.
Gemma G
West Brom Building Society
1 month ago
Thanks for your kind feedback. It's wonderful to hear you consistently receive friendly, knowledgeable service from our team and they make your visits such a positive experience. I’ll be sure to pass your comments onto my colleagues. – Gemma G.
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RA
Richard Allen
Feefo Verified
GBR
1 month ago
What Richard Allen said about West Brom Building Society:
Would recommend
Excellent service. I needed information about our 10yr fixed rate mortgage which is coming to the end.
J on their help desk was very helpful, easy to understand and gave all the information I...
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Gemma L
West Brom Building Society
1 month ago
Hi Richard. It's great to know you had such a positive experience, and my colleague was able to explain everything clearly and give you the information you needed about your mortgage. I’ll pass your kind words onto him. Thanks - Gemma L.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.