What Karl Baines said about West Brom Building Society:
Excellent service with a fast decision.
Fast, reliable and easy to get in touch with a representative to talk to.
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Charles Smith
Feefo Verified
1 month ago
What Charles Smith said about West Brom Building Society:
Very friendly staff and very obliging
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Trusted Customer
Feefo Verified
1 month ago
first time invester with West Brom BS
Pleasant and helpfull. This is the first time I have used a product from West Brom BS so some prosseses differ but quite easily followed. I had one issue on opening the fixed term bond the initial...
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Gemma G
West Brom Building Society
1 month ago
Thanks for taking the time to leave us feedback. I’m pleased your first experience with us was pleasant and the processes were easy to follow. I’m sorry about the issues you've had with your initial deposit, I can see you’ve now spoken to my colleagues about this. If you’d like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks – Gemma G.
Trusted Customer
1 month ago
Thanks for your response. You request my opinion and they were my honest views, I hope they help.
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Trusted Customer
Feefo Verified
1 month ago
Saw the Branch Manager Elizabeth *Personal information removed by Feefo* at the branch she was very helpful and friendly.
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Trusted Customer
Feefo Verified
1 month ago
Absolutely excellent.
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Trusted Customer
Feefo Verified
1 month ago
Ease of use
Clear and simple online access
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Trusted Customer
Feefo Verified
1 month ago
What is a review title?
I have an account with you and wish to operate it on-line. Unfortunately I am not able to do this since you have set up a system which requires the use of a mobile phone. I DO NOT HAVE ONE, SINCCE...
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Jo
West Brom Building Society
1 month ago
I'm sorry to hear about the issues you've experienced. I'll ask a colleague to give you a call to talk about this further. Thanks for taking the time to leave feedback. - Jo
Trusted Customer
1 month ago
I found Janaid very helpful in resolving the problem. He even checked to see that all was well. Good service.
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Zaid Gul
Feefo Verified
GBR
1 month ago
What Zaid Gul said about West Brom Building Society:
Very polite and helpful staff at Blackheath branch in Birmingham
Able to walk in and see human beings
Helpful staff
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Trusted Customer
Feefo Verified
1 month ago
Responsive service
Pleasant informative friendly staff dealt with my request swiftly
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.