Staff are very pleasant and knowledgeable concerning the available products ! The staff were helpful in providing the information required to set up new accounts !
Julian
West Brom Building Society
1 month ago
Thanks for your lovely review. I'm so pleased we provided you with the help and support you needed. I'll pass on your kind words. -Julian.
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Trusted Customer
Feefo Verified
1 month ago
Phoned for help the lady was great - listened and then checked all the information I needed, no fuss in a cheerful manner. So much better than several others I had to deal with that day
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Trusted Customer
Feefo Verified
1 month ago
Helpful and friendly customer service advisor
Excellent. Very helpful customer service assistant. Gave me all the facts needed for me to fund my account.
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Trusted Customer
Feefo Verified
1 month ago
Bond
I have banked with WBBS for quite a few years, I decided to invest with the 4.9% bond, the amount I transferred didn't show on the app straight away so I phoned, I spoke to Dave, Dave was pleasant,...
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Jo
West Brom Building Society
1 month ago
Thanks for taking the time to share your experience. I’m pleased Dave was able to help and reassure you. It’s great to hear the app was updated quickly so you could see your investment. - Jo
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Trusted Customer
Feefo Verified
1 month ago
New customer experience
Excellentt telephone conversations with Chloe and Sonia - IT let it down. Help appreciated - spot on. Can't fault speaking to a real person. Excellent interest rate.
Gemma G
West Brom Building Society
1 month ago
I'm delighted to hear Chloe and Sonia provided excellent support and that you valued being able to speak to a member of our team. I'm sorry that the IT issues affected your experience, but it's great to know that the help you received and our interest rate left a positive impression. Thanks Gemma G.
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RL
Reeta Langi
Feefo Verified
1 month ago
What Reeta Langi said about West Brom Building Society:
Great experience
Very supportive.happily received.they asked for tea or coffee while waiting...
No complaints...
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Trusted Customer
Feefo Verified
1 month ago
Excellent
I spoke to a real person, very quickly, and had my problem sorted out satisfactorily
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DB
Deborah Bradshaw
Feefo Verified
1 month ago
What Deborah Bradshaw said about West Brom Building Society:
Always pleasant helpful
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Trusted Customer
Feefo Verified
1 month ago
Polite and most helpful staff. Excellent customer service.
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Trusted Customer
Feefo Verified
1 month ago
Happy investor
Polite, courteous, service...makes a change to deal with somebody with an English accent, so much easier to understand.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.