Welcoming staff , answer questions satisfactory , that are explained in easy terms , obviously l am sure members like myself would like better ISA rates , so that l could bring mine back to you...
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Gemma L
West Brom Building Society
1 month ago
It's great to hear you found my colleagues welcoming and they were able to answer your questions. Thanks for your feedback about our ISA interest rates. Our rates are regularly reviewed by our Product team and I’ll pass your comments on to them. - Gemma L.
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Trusted Customer
Feefo Verified
1 month ago
Efficient and friendly attitude. Phone is answered promptly without having to wait in a queue not like my bank the TSB,
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Trusted Customer
Feefo Verified
1 month ago
Poor online system to navigate
The lady I spoke to on the phone was helpful. However I have never been successful using the online system. It told me my email was incorrect which led me to think another email address had been used...
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Julian
West Brom Building Society
1 month ago
I'm sorry your experience using our portal wasn't as easy as it should've been. We'd like to understand more about your experience so I'm going to ask a colleague to call you to talk about this further. Thanks - Julian
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DP
Dale Price
Feefo Verified
1 month ago
What Dale Price said about West Brom Building Society:
Very helpful.
Very nice staff.
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Trusted Customer
Feefo Verified
1 month ago
AI or Human the master?
my application for an account is delayed because I added a line showing my estate name. Seems humans have to follow exact wording if the AI flagged up a slight variation in the address, no...
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Gemma G
West Brom Building Society
1 month ago
We're sorry to hear about the delay with your application and appreciate you taking the time to leave your comments. I’ll share your feedback with the relevant teams. Thanks - Gemma G.
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LR
L.Ram 💶💶
Feefo Verified
GBR
1 month ago
What L.Ram 💶💶 said about West Brom Building Society:
Money not too tight to mention 😍.
Very friendly staff, clean environment.good overall service.thank you
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Trusted Customer
Feefo Verified
1 month ago
Good customer service from the staff at the Shrewsbury branch.
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MB
Margaret Bromwich
Feefo Verified
GBR
1 month ago
What Margaret Bromwich said about West Brom Building Society:
Efficient service
The lady was polite, efficient and sorted the problem quickly.
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MS
Mark Stokes
Feefo Verified
GBR
1 month ago
What Mark Stokes said about West Brom Building Society:
Excellent friendly service, nothing is too much trouble.
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Trusted Customer
Feefo Verified
1 month ago
A pleasant visit to my local West Brom branch
Staff are very pleasant and knowledgeable concerning the available products ! The staff were helpful in providing the information required to set up new accounts !
Julian
West Brom Building Society
1 month ago
Thanks for your lovely review. I'm so pleased we provided you with the help and support you needed. I'll pass on your kind words. -Julian.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.