What Kai James said about West Brom Building Society:
Very professional staff
When I had telephone conversation with the staff,they’re very professional and helpful,quickly sorted out my problem.
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Trusted Customer
Feefo Verified
1 month ago
Great very quick and efficient
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Trusted Customer
Feefo Verified
1 month ago
Friendly and helpful.
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Trusted Customer
Feefo Verified
1 month ago
Excellent service
Quick response and very helpful when I called with a query
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Trusted Customer
Feefo Verified
1 month ago
Visit to West Brom Shrewsbury
Very friendly welcoming and efficient. A very happy work environment
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Trusted Customer
Feefo Verified
1 month ago
Good service.
Good service, very helpful. Just one issue, I don't think they should ask for your complete password when going through security.
Julian
West Brom Building Society
1 month ago
Thanks for your feedback. I can see you've spoken to one of my colleagues about password security. If you'd like to talk about this further please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. - Julian.
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Trusted Customer
Feefo Verified
1 month ago
Quick and efficient
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JS
John Shepherd
Feefo Verified
GBR
1 month ago
What John Shepherd said about West Brom Building Society:
Opening a account
Very helpful , the young lady made everything clear and l had all information I needed
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Trusted Customer
Feefo Verified
1 month ago
Very good quality of service provided
Friendly and supportive staff providing an excellent service . Provides relevant information and promptly addresses any queries raised .
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Trusted Customer
Feefo Verified
1 month ago
A Members Thoughts .
Welcoming staff , answer questions satisfactory , that are explained in easy terms , obviously l am sure members like myself would like better ISA rates , so that l could bring mine back to you...
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Gemma L
West Brom Building Society
1 month ago
It's great to hear you found my colleagues welcoming and they were able to answer your questions. Thanks for your feedback about our ISA interest rates. Our rates are regularly reviewed by our Product team and I’ll pass your comments on to them. - Gemma L.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.