What Eric Tromans said about West Brom Building Society:
Helpful staff good customer service
No waiting good friendly helpful staff
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PS
Paul Sullivan
Feefo Verified
4 days ago
What Paul Sullivan said about West Brom Building Society:
West Brom building society
Excellent service provided.
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Trusted Customer
Feefo Verified
4 days ago
Quick set up.
Turned up at the West Brom not long before 2 pm( though they closed at 2-30). I offered to come back another day. No problem new savings account set up on no time, staff were lovely. Many thanks.
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Jo
West Brom Building Society
3 days ago
It’s lovely to hear the team were able to able to help you open your new account straightaway. I’ll pass your feedback to the team. Thanks - Jo
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Trusted Customer
Feefo Verified
4 days ago
Excellent Service
Have been members since before 1974 and are very happy with the service we receive from them
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Trusted Customer
Feefo Verified
4 days ago
Professional and supportive staff
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Trusted Customer
Feefo Verified
4 days ago
2nd class
Unknowledgeable staff and an archaic system that relies on a 3rd party ', proper ' bank to funnel interest payments, resulting in hap-hazard and non regular payment dates. Pretty amateur to be frank
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Trusted Customer
Feefo Verified
4 days ago
Room for Improvement on customer care service
Unclear and information given by the call handler and generally an obstructive dealing.
Laj
West Brom Building Society
14 hours ago
I’m sorry to hear you felt this way when speaking to us. If you’d like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks - Laj.
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Trusted Customer
Feefo Verified
4 days ago
Excellent service
No waiting, efficient, friendly, welcoming staff.
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PW
Peter Welch
Feefo Verified
GBR
4 days ago
What Peter Welch said about West Brom Building Society:
customer overview
First class customer service and online savings site as long as the interest rate remains competitive.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.