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West Brom Building Society Reviews

https://www.westbrom.co.uk/

EXCEPTIONAL

Service

4.7

/5

5

4

3

2

1

4,359

633

97

54

100

5,243

ratings over the past year

Displaying all 12,099 reviews

Trusted Customer

Feefo Verified

1 month ago

Excellent service from counter staff as usual p9ty about the interest rates

Gemma L

West Brom Building Society

1 month ago

It's lovely to hear you received excellent service. I'm sorry you're unhappy with our interest rates, they’re regularly reviewed by our Product team and I’ll pass your feedback on to them. Thanks - Gemma L

0

GH

Gary Haywood

Feefo Verified

GBR

1 month ago

What Gary Haywood said about West Brom Building Society:

Service was very friendly and efficient.

0

KT

Karen Thomason

Feefo Verified

GBR

1 month ago

What Karen Thomason said about West Brom Building Society:

Good interest rates. Helpful staff but system needs updating.

Service very good. There are several things they could do better compared with other building societies, 1) when withdrawing money, you have to wait an extra working day in order to do so (Coventry...

Gemma G

West Brom Building Society

1 month ago

Hi Karen. Thanks for your feedback. We're pleased you value our interest rates and service. We appreciate your comments about account opening, withdrawal times, and product terms, and we'll share these with the relevant teams. – Gemma G.

0

Trusted Customer

Feefo Verified

1 month ago

Remortgage

Fair and prompt service

0

Trusted Customer

Feefo Verified

1 month ago

Good listener and good advice

0

Trusted Customer

Feefo Verified

1 month ago

Helpful, patient, friendly

Each time I rung the building society, the staff were very helpful and friendly. I needed a lot of help in opening my account online and they were very patient.

Laj

West Brom Building Society

1 month ago

Thanks for your lovely feedback. I’m really pleased to hear my colleagues were helpful and patient whist helping you open an account online. It’s great to know the support you received made the process easier for you. -Laj.

0

Trusted Customer

Feefo Verified

1 month ago

Excellent service

Attentive, efficient and wonderful friendly customer service. Thank you.

0

KJ

Kai James

Feefo Verified

GBR

1 month ago

What Kai James said about West Brom Building Society:

Very professional staff

When I had telephone conversation with the staff,they’re very professional and helpful,quickly sorted out my problem.

0

Trusted Customer

Feefo Verified

1 month ago

Great very quick and efficient

0

Trusted Customer

Feefo Verified

1 month ago

Friendly and helpful.

0

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