What David Millen said about West Brom Building Society:
Excellent
Great customer services, good rates and comms
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Trusted Customer
Feefo Verified
1 month ago
Try West Brom first.
First time I opened and account with West Brom Building Society, not being a computer person the help I received was great and staff were very patient and not make me rush to fill forms over the...
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Julian
West Brom Building Society
1 month ago
Thanks for taking the time to share your feedback. I’m pleased to hear your experience was a positive one and my colleagues were patient and helpful when opening your first account with us. Julian
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Trusted Customer
Feefo Verified
1 month ago
Excellent
Excellent
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Trusted Customer
Feefo Verified
1 month ago
Friendly welcoming staff
Every time I visit the Shirley branch I receive a cheerful and friendly welcome. Makes me feel more like a friend than a customer
Gemma G
West Brom Building Society
1 month ago
Thanks for your feedback. We're delighted to hear the team at our Shirley branch always provides a friendly and welcoming service. We'll be sure to share your kind comments with them. – Gemma G.
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Trusted Customer
Feefo Verified
1 month ago
Ots good as usual
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Trusted Customer
Feefo Verified
1 month ago
Banking at West Brom
Excellent service
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Trusted Customer
Feefo Verified
1 month ago
Helpful and informative
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Trusted Customer
Feefo Verified
1 month ago
Excellent service from counter staff as usual p9ty about the interest rates
Gemma L
West Brom Building Society
1 month ago
It's lovely to hear you received excellent service. I'm sorry you're unhappy with our interest rates, they’re regularly reviewed by our Product team and I’ll pass your feedback on to them. Thanks - Gemma L
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GH
Gary Haywood
Feefo Verified
GBR
1 month ago
What Gary Haywood said about West Brom Building Society:
Service was very friendly and efficient.
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KT
Karen Thomason
Feefo Verified
GBR
1 month ago
What Karen Thomason said about West Brom Building Society:
Good interest rates. Helpful staff but system needs updating.
Service very good. There are several things they could do better compared with other building societies, 1) when withdrawing money, you have to wait an extra working day in order to do so (Coventry...
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Gemma G
West Brom Building Society
1 month ago
Hi Karen. Thanks for your feedback. We're pleased you value our interest rates and service. We appreciate your comments about account opening, withdrawal times, and product terms, and we'll share these with the relevant teams. – Gemma G.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.