What Alan Griffin said about West Brom Building Society:
Staff always very friendly and willing to help in any way. Excellent service, a pleasure to be able to use the sedgley branch.
Julian
West Brom Building Society
1 month ago
Hi Alan. Thanks for your lovely feedback. We're pleased to hear you always receive such friendly and helpful service at our Sedgley branch. - Julian.
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Trusted Customer
Feefo Verified
1 month ago
isa transfer
friendly efficient service and the staff know what a customer isisa transfer
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Trusted Customer
Feefo Verified
1 month ago
Questions asked by the bank
I was asked where I got my money from which I wanted to deposit into my account. I found this very personal. It’s my money which i want to deposit into my account. Why do I need to answer that? ...
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Gemma L
West Brom Building Society
1 month ago
We're sorry to hear you feel this way. To protect our customers, our colleagues ask about the source of funds to ensure personal savings accounts are operated in line with regulatory requirements. We appreciate you taking the time to leave feedback and if you'd like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks – Gemma L.
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SW
Stanley Wild
Feefo Verified
1 month ago
What Stanley Wild said about West Brom Building Society:
informative and efficient
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Trusted Customer
Feefo Verified
1 month ago
Good professional service
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Trusted Customer
Feefo Verified
1 month ago
A very good building society
First class could not be better
What queries and problems were sorted out by a very good employee
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DB
David Brown
Feefo Verified
1 month ago
What David Brown said about West Brom Building Society:
West Brom
Quick to get to speak to a real person and everyone I have spoken to has been very helpful and friendly.
Have just set up a new fixed rate account with good interest rate
Only adverse feature is...
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Ellena
West Brom Building Society
1 month ago
Hi David, thanks for taking the time to leave feedback. It’s great to hear your call was answered quickly and my colleague was friendly and helpful. We're investing into our customers experience and I'll be sure to share your comments with the relevant team. – Ellena.
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Trusted Customer
Feefo Verified
1 month ago
Great service
Excellent service. Very friendly teller and pleasant with good Custer interaction.
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DM
David Millen
Feefo Verified
GBR
1 month ago
What David Millen said about West Brom Building Society:
Excellent
Great customer services, good rates and comms
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Trusted Customer
Feefo Verified
1 month ago
Try West Brom first.
First time I opened and account with West Brom Building Society, not being a computer person the help I received was great and staff were very patient and not make me rush to fill forms over the...
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Julian
West Brom Building Society
1 month ago
Thanks for taking the time to share your feedback. I’m pleased to hear your experience was a positive one and my colleagues were patient and helpful when opening your first account with us. Julian
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.