Tip top telephone help received from a REAL live human being!
Excellent, knowledgeable & friendly service received from your agent . Most helpful & all easily explained to me. Thank you
Ellena
West Brom Building Society
1 month ago
We're delighted to hear you received excellent support from my colleague and you were able to speak to a real person quickly. Providing knowledgeable, friendly, and easy-to-understand service is something we pride ourselves on, so it's wonderful to know that your experience reflected this. Thanks- Ellena.
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Trusted Customer
Feefo Verified
1 month ago
Perfect
Friendly, informative and efficient
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Trusted Customer
Feefo Verified
1 month ago
Very efficient and understanding of my needs and queries.
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MP
Mayur Pandya
Feefo Verified
1 month ago
What Mayur Pandya said about West Brom Building Society:
Great service
Great prompt resolution
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Trusted Customer
Feefo Verified
1 month ago
Pleasant and responsive service
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Trusted Customer
Feefo Verified
1 month ago
Thank you
Informative with pleasant disposition
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PW
Paul Wood
Feefo Verified
GBR
1 month ago
What Paul Wood said about West Brom Building Society:
Ebbs
Very pleasant staff easy to open bank account
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Trusted Customer
Feefo Verified
1 month ago
Excellent service, thank you
Excellent, Angela was extremely helpful..All the staff were so pleasant. Every time I've been in this branch it's always the same, excellent staff.
Ellena
West Brom Building Society
1 month ago
Thanks for taking the time to leave such lovely feedback. It’s great to know how helpful Angela and all the staff where when you visited us. I'll be sure to pass your kind words on to her. – Ellena.
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SM
Stephen Millward
Feefo Verified
GBR
1 month ago
What Stephen Millward said about West Brom Building Society:
Really pleasant experience
Excellent service that was conducted professionally and with some proper jovial chat.
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Trusted Customer
Feefo Verified
1 month ago
Always excellent service
Excellent service, friendly staff who are extremely helpful Answered questions and explained everything
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.