What Jeffrey Carrington said about West Brom Building Society:
Excellent service when updating my details
Efficient and polite and quick.
Still felt very secure.
Achieved the right outcome.
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Trusted Customer
Feefo Verified
1 month ago
Excellent customer service
Excellent service received Onisa was very attentive listened well to my needs, she was extremely approachable and dealt with my query efficiently and effectively where she resolved and achieved a...
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Gemma L
West Brom Building Society
1 month ago
Thanks for your wonderful feedback. I'm delighted to hear my colleague provided such attentive, approachable and efficient service, taking the time to understand your needs and resolve your query. I'll be sure to share your kind comments with her - Gemma L
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JL
Jason Lloyd
Feefo Verified
GBR
1 month ago
What Jason Lloyd said about West Brom Building Society:
Excellent service
Throughout the process the staff were polite professional,excellent service
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KP
Kenneth Parry
Feefo Verified
GBR
1 month ago
What Kenneth Parry said about West Brom Building Society:
Less electonics
Plain and straight forward using passbooks to can see what figures you have
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DF
Daniel Farrant
Feefo Verified
GBR
1 month ago
What Daniel Farrant said about West Brom Building Society:
They offered what others didn't.
They offered a shared owned mortgage on my property, which most others didn't.
Gemma G
West Brom Building Society
1 month ago
Hi Daniel. We’re pleased to hear we were able to offer you a shared ownership mortgage and could help meet your needs. Thanks for your feedback. – Gemma G.
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JP
Julie Poole
Feefo Verified
GBR
1 month ago
What Julie Poole said about West Brom Building Society:
Great service
I always receive a very good service, the ladies are always very polite and eager to help. They make sure everything is ok and that I understand.
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Trusted Customer
Feefo Verified
1 month ago
Amazing
Great service. Very fast and always happy to help
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MH
Max Hunt
Feefo Verified
GBR
1 month ago
What Max Hunt said about West Brom Building Society:
See above. Nothing needs adding!
Highly efficient, welcoming, friendly and good-humoured in the Bromsgrove branch. So good to deal with real people face-to-face!
Julian
West Brom Building Society
1 month ago
Hi Maxim, thanks for your lovely feedback! We're delighted you enjoyed the friendly, face-to-face service at our Bromsgrove branch. - Julian.
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Trusted Customer
Feefo Verified
1 month ago
As I have said previously
First class being a new member treated very well
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Trusted Customer
Feefo Verified
1 month ago
Excellent Service, shame about the short opening hours.
Staff as always were very welcoming and helpful.
I would however like the opening hours to be longer. Difficult sometimes to get there by the time they close. Other building societies in the town...
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.