Great service and always good staff only thing more paperwork and fuss when doing business compared to a bank as banks seem to have more clout otherwise always pleased
Gemma L
West Brom Building Society
1 month ago
We're so pleased to hear you always receive great service. Thanks for your feedback, we'll pass your comments on to the relevant team. - Gemma L.
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Madeline Smith
Feefo Verified
GBR
1 month ago
What Madeline Smith said about West Brom Building Society:
Easy to deal with and very professional
Need to talk to customer services , left my details on the phone and they rang me back straight away and sorted out by questions and my new fixed rate bond was set up quickly
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Trusted Customer
Feefo Verified
1 month ago
Friendly and efficient staff.
Excellent friendly and efficient service .
The cashier noticed I was waiting to be attended to and promptly proceeded to the window to help me. She was extremely helpful but I’m afraid I didn’t...
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Laj
West Brom Building Society
27 days ago
Thanks for your feedback. I’m delighted to hear you received excellent and friendly service and when my colleague noticed you were waiting, was able to help you promptly. I’ll be sure to pass on your kind words. - Laj
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Arturo Monge
Feefo Verified
GBR
1 month ago
What Arturo Monge said about West Brom Building Society:
Excellent service, polite and professional.
Sought advice on my new account,: The lady I spoke to was extremely professional ,helpful and polite. If this is the type of service I will receive going forward then I will be very happy. Thank you...
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Ellena
West Brom Building Society
1 month ago
Hi Arturo, thanks so much for taking the time to leave lovely feedback. It’s wonderful to hear how polite and professional my colleague was, and you got the help you were looking for. I’ll be sure to pass your kind words on. – Ellena.
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Trusted Customer
Feefo Verified
1 month ago
Very good service
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Trusted Customer
Feefo Verified
1 month ago
Happy i joined
Staff are very nice a nd helpful
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Berwyn Williams
Feefo Verified
GBR
1 month ago
What Berwyn Williams said about West Brom Building Society:
Registering for online portal.
Staff were very helpful but the process of registering for the online portal was not difficult but more of a faff (is that a proper word) than I thought was necessary.
Gemma L
West Brom Building Society
1 month ago
Hi Berwyn. We're sorry to hear you feel this way. We appreciate you taking the time to share your feedback. Thanks - Gemma L.
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Trusted Customer
Feefo Verified
1 month ago
excellent service would recommend
very good service and lovely staff
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Trusted Customer
Feefo Verified
1 month ago
Helpful above and beyond
Excellent person skills jaidan was very helpful and understanding he is a credit to the company
Julian
West Brom Building Society
1 month ago
Thanks for taking the time to leave such lovely comments, I'll be sure to pass them on to my colleague. - Julian.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.