I phoned in connection with an ISA transfer and wanted to close a 60 day notice website account.
I was transferred yo the appropriate department and talked through the necessary procedure.
This...
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Trusted Customer
Feefo Verified
1 month ago
Just brilliant service at the Dudley branch
Visited 9th June early morning as needed to do an urgent BACS transfer to my bank before work
The system was having none of it but *personal info removed by Feefo* and the team were brilliant at the...
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Laj
West Brom Building Society
1 month ago
Thanks for taking the time to share your feedback. I’m pleased to hear about your positive experience at the branch. I’m sorry the transfer wasn’t straightforward, but it’s great to know my colleagues were able to resolve this for you. I’ll be sure to pass on your kind words. -Laj
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Trusted Customer
Feefo Verified
1 month ago
Change phone number
I needed to change my phone number and it was very easy done via online.
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Trusted Customer
Feefo Verified
1 month ago
Happy customer
I like having an account were I am able to have funds paid into and no access until needed.
Sometimes it is better not to be able to go online and withdraw or move funds.
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Trusted Customer
Feefo Verified
1 month ago
SERVICE AND COMMUNICATION WAS EXCELLENT AND ADVICE GIVEN WAS ACCURATE AND INFORMATIVE.
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Trusted Customer
Feefo Verified
1 month ago
the service was very good and the transaction went through smoothly
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Trusted Customer
Feefo Verified
1 month ago
It was an amazing , and effective service. They make my dreams come through .
Gemma L
West Brom Building Society
1 month ago
Thanks for taking the time to share your lovely feedback. We're delighted to hear you had a positive experience and it's great to know we could help make your dreams a reality. - Gemma L.
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Trusted Customer
Feefo Verified
1 month ago
Knowledgeable staff
Staff were knowledgeable about the saving accounts available at West Bromwich Building Society.
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Trusted Customer
Feefo Verified
1 month ago
Sedgley shop. Excellent service.
Sedgley shop. Always get excellent service from the staff. They are friendly and very helpful.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.