What Joanne Reynolds said about West Brom Building Society:
Hemma excellent advisor
I contacted them to discuss my cross over mortgage and discuss opinions. Each mortgage offer was clearly explained and excellent advice given. This made it very easy for me to choose a plan that met...
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Gemma G
West Brom Building Society
1 month ago
Hi Joanne, We’re really pleased Hema was able to explain your mortgage options clearly and made the process easier for you. Thanks so much for your kind words I’ll be sure to pass them on. – Gemma G.
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Trusted Customer
Feefo Verified
1 month ago
efficient & knowledgeable
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DM
Dean Moore
Feefo Verified
GBR
1 month ago
What Dean Moore said about West Brom Building Society:
Deano
Great bank and very friendly staff Never had a problem in all the years i have banked with them
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Trusted Customer
Feefo Verified
1 month ago
Satisfactory
Assisted by a member of staff face to face in branch and went extra mile for quest ions asked
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Trusted Customer
Feefo Verified
1 month ago
Mortgage Advise
Excellent service from mortgage advisor even though they could not help with my enquiry due to the 'complexity' of the request.
Jo
West Brom Building Society
1 month ago
It’s great to hear you received excellent service from our mortgage advisor and I’m sorry we were unable to help you on this occasion. Thanks for taking the time to leave your feedback. - Jo
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FJ
Frances Johnstone
Feefo Verified
GBR
1 month ago
What Frances Johnstone said about West Brom Building Society:
As above.
Good, friendly, informative and for me really important to have a local branch with a service that I feel I can trust.
Ellena
West Brom Building Society
1 month ago
Hi Frances. Thanks for taking the time to leave such lovely feedback. It’s great to know you have a branch so close to you and my colleagues are friendly and informative. – Ellena.
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ML
Mr Lawrence
Feefo Verified
GBR
1 month ago
What Mr Lawrence said about West Brom Building Society:
Caring and great customer services.
They made me feel welcome and manage to make an appointment straight away to save me coming back again. Saima , Branch manager went into extra mile to help me to open an account . Great customer...
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Julian
West Brom Building Society
1 month ago
Hi Gary, thanks for your lovely feedback. It’s great to hear Saima went the extra mile to see you straight away and make you feel so welcomed. I’ll be sure to pass your kind words on to her. – Julian.
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Trusted Customer
Feefo Verified
1 month ago
Excellent.
Very helpful staff, good to go into a branch and speak to someone.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.