The employee went out of his way to help me update my details.
0
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Trusted Customer
Feefo Verified
1 month ago
Very helpful and efficient member of staff.
Very helpful and efficient member of staff.
0
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Trusted Customer
Feefo Verified
1 month ago
excelent
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Trusted Customer
Feefo Verified
1 month ago
Lost 30days of notice due to slow communication
Abysmal level of communications. Text sent 1 month after closure request stating “nominated account needs to be reviewed”. Once corrected, whole 60days notice was applied again
Julian
West Brom Building Society
1 month ago
I’m sorry our communications weren’t as smooth as you'd expected. If you’d like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks – Julian
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VR
Vincent Riches
Feefo Verified
GBR
1 month ago
What Vincent Riches said about West Brom Building Society:
Excellent products & service
Everything happens the way you expect, which is very unusual these days, I spoke to very helpful person on the phone who was knowledgeable, concise and friendly.
Gemma G
West Brom Building Society
1 month ago
Hi Vincent, Thanks for your lovely feedback. I’m delighted to hear you had such a positive experience with us and my colleague was helpful and friendly on the phone. – Gemma G.
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Trusted Customer
Feefo Verified
1 month ago
Excellent
Efficient and pleasant.
Did exactly as I requested.
0
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Trusted Customer
Feefo Verified
1 month ago
Amazing Service
Great - 5 star service receive, Keep up the good work
0
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Trusted Customer
Feefo Verified
1 month ago
Helpful, friendly staff
0
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JW
Jonathan Watson
Feefo Verified
GBR
1 month ago
What Jonathan Watson said about West Brom Building Society:
Excellent Communication
Very clear and helpful in branch and on telephone
0
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PT
Peter Tew
Feefo Verified
GBR
1 month ago
What Peter Tew said about West Brom Building Society:
Great service as always
Very polite efficient and helpful. Cashier was apologetic for the small wait but very conversational whilst aware of the queue forming but still asked relevant questions to assist me and the West...
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.