The staff were thorough, helpful and patient.
We had to register two Powers of Attorney as well as opening an account.
Jo
West Brom Building Society
26 days ago
I’m pleased to hear my colleagues were helpful and patient and were able to support you registering the Powers of Attorney. Thanks - Jo
0
Share
Trusted Customer
Feefo Verified
29 days ago
Friendly service.
Knowledgeable staff, always offering a good friendly service.
0
Share
CK
Claire Kerrigan
Feefo Verified
1 month ago
What Claire Kerrigan said about West Brom Building Society:
I was served by *Personal information removed by Feefo* at your Redditch branch, she was most helpful and a lovely smile 😀
0
Share
SM
SM
Feefo Verified
GBR
1 month ago
What SM said about West Brom Building Society:
First time buyer :-)
First time buyer mortgage, can't complain I'm super happy. I liked that I was able to track the progress of my mortgage application from start to finish online. Would be a 5-star review, but I had to...
Read more
Ellena
West Brom Building Society
29 days ago
Hi Sonda, I’m so pleased to hear how happy you are with the service. Thanks for taking the time to leave your feedback, I'll pass this on to the relevant team. If you'd like to talk about this further, please contact our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. – Ellena.
SM
SM
29 days ago
Thank you, Ellena. West Brom have been brilliant.
0
Share
Trusted Customer
Feefo Verified
1 month ago
Excellent service
excellent, knowledable agent, helpful
0
Share
NM
Nicolas Meredith
Feefo Verified
GBR
1 month ago
What Nicolas Meredith said about West Brom Building Society:
Mortgages
It was a great experience I really enjoyed the whole experience taking to dalgit she was great explaining everything I needed to know about the Morgage I’m looking for
Julian
West Brom Building Society
29 days ago
We’re so pleased to hear you had a great experience and Daljit explained everything clearly. I’ll pass on your lovely feedback. Thanks Julian
0
Share
TB
Terence Brooks
Feefo Verified
1 month ago
What Terence Brooks said about West Brom Building Society:
I’m sorry to hear you feel this way. If you’d like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks - Laj.
0
Share
Trusted Customer
Feefo Verified
1 month ago
Excellent service.
I had applied for an account to run alongside my current savings account but had requested to close that account in error when the new account starts. On contacting them the issue was sorted out...
Read more
Gemma L
West Brom Building Society
27 days ago
It's great to hear we were able to get everything sorted quickly for you. Thanks for taking the time to share your experience. - Gemma L.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.