Welll informed staff and friendly. Staff were helpful when sharing the best saving accounts.
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Trusted Customer
Feefo Verified
26 days ago
Smooth Banking
Great Banking system
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Trusted Customer
Feefo Verified
26 days ago
Excellent Service
Phone answered quickly. Staff member answered my question about my account. Very good service.
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Trusted Customer
Feefo Verified
26 days ago
Efficient and patient service
The assistant was efficient, professional and polite patient and very helpful.
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BT
Benjamin Tolson
Feefo Verified
GBR
26 days ago
What Benjamin Tolson said about West Brom Building Society:
Staff
First class staff.
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PH
Paul Hallas
Feefo Verified
GBR
26 days ago
What Paul Hallas said about West Brom Building Society:
Excellent service
UK based call centre, staff very helpful. Great service.found out wot i needed to know,and set up wot I needed to set up.
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Trusted Customer
Feefo Verified
26 days ago
Helpful staff clunky on line set up mechanism
Very helpful staff but clunky on line set up engineering as others have observed too.
Julian
West Brom Building Society
25 days ago
Thanks for taking the time to share your feedback and I’m pleased to hear our team were helpful. I'm sorry you feel this way about our online set up process. We're continuing to invest in our customers' online experience, and I'll pass your comments about this to the relevant team. - Julian
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AN
Ann Nicholls
Feefo Verified
GBR
26 days ago
What Ann Nicholls said about West Brom Building Society:
West brom
It's was fine
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JF
Jill Fitzmaurice
Feefo Verified
GBR
26 days ago
What Jill Fitzmaurice said about West Brom Building Society:
Always helpful
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KM
Kevin Mallinson
Feefo Verified
26 days ago
What Kevin Mallinson said about West Brom Building Society:
Polite and friendly staff, there also very helpful. Thats the reason i have an account there and the fact that i will never do internet banking
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.