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West Brom Building Society Reviews

https://www.westbrom.co.uk/

EXCEPTIONAL

Service

4.7

/5

5

4

3

2

1

4,371

624

99

53

100

5,247

ratings over the past year

Displaying all 12,058 reviews

Trusted Customer

Feefo Verified

1 month ago

Excellent service.

I had applied for an account to run alongside my current savings account but had requested to close that account in error when the new account starts. On contacting them the issue was sorted out...

Gemma L

West Brom Building Society

27 days ago

It's great to hear we were able to get everything sorted quickly for you. Thanks for taking the time to share your experience. - Gemma L.

0

Trusted Customer

Feefo Verified

1 month ago

House Insurance

Staff very helpful and do their very best at all times. On this occasion House Insurance very expensive against other quotes.

Ellena

West Brom Building Society

26 days ago

It’s wonderful to hear how helpful the staff are. I’m sorry on this occasion the house insurance was more expensive in comparison. I’ll be sure to pass on your feedback. Thanks -Ellena.

0

Trusted Customer

Feefo Verified

1 month ago

West Brom Building Society W'bury

Friendly professional efficient service

0

Trusted Customer

Feefo Verified

1 month ago

Friendly Service

Very friendly courteous service from the staff who carried out my request there and then. Very efficient, thank you.

0

AR

Adrian Roche

Feefo Verified

GBR

1 month ago

What Adrian Roche said about West Brom Building Society:

A simple request had to be referred to manager for approval. Staff should be given more autonomy to act.

Jo

West Brom Building Society

1 month ago

Thanks for taking the time to leave your feedback and I’m sorry to hear your request had to be referred to a manager. I’ve passed your comments to the relevant team but if you’d like to talk about this further, please call our Customer Care team on 0345 241 0607 or drop us an email to customercare@westbrom.co.uk. - Jo

0

RM

Ruth Meeke

Feefo Verified

GBR

1 month ago

What Ruth Meeke said about West Brom Building Society:

Very professional

0

Trusted Customer

Feefo Verified

1 month ago

The woman who looked after me told me everything she was going to do so knew what was happening

0

Trusted Customer

Feefo Verified

1 month ago

Good

Fair service

0

HH

Helena Hadden

Feefo Verified

1 month ago

What Helena Hadden said about West Brom Building Society:

It was ok

0

Trusted Customer

Feefo Verified

1 month ago

Pleasant knowledgeable staff.

0

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