What Anjna Patel MBE said about West Brom Building Society:
Excellent, personal and professional service provide making one feel valued
The staff at Wolverhampton branch are so professional and yet inviting too and treat you so politely and like a family.
I actually love going into the branch even if it is just to say Hello!! My...
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Jo
West Brom Building Society
24 days ago
Thanks Anjna for your lovely feedback. It’s wonderful to hear how valued and welcome you feel when visiting our Wolverhampton branch. I’m so pleased you have a positive experience when you visit, and we look forward to seeing you again soon. I’ll pass your kind words onto the branch. - Jo
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JB
Jane Bird
Feefo Verified
GBR
25 days ago
What Jane Bird said about West Brom Building Society:
Hope West Brom branch remains in Sutton Coldfield
Helpful - Always plenty of counter staff. Nice spacious branch
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Trusted Customer
Feefo Verified
25 days ago
Efficient service
Very polite helpful interaction when I called to increase my mortgage contributions
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Trusted Customer
Feefo Verified
25 days ago
Pleasant and helpful Customer Service who dealt with my request efficiently.
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Trusted Customer
Feefo Verified
25 days ago
Great service
Lovely service, everyone is always welcoming and happy. Pleased to be banking with West Brom
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Trusted Customer
Feefo Verified
26 days ago
Very helpful
Hot staff
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Trusted Customer
Feefo Verified
26 days ago
Great friendly efficient staff would recommend
Always friendly staff waiting to help you. Whatever your transaction is it is dealt with straight away.
Plenty of leaflets offering advice on services.
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TR
Terry Ryan
Feefo Verified
GBR
26 days ago
What Terry Ryan said about West Brom Building Society:
Took far to long.
Very good but took far to long to transfer money from an IISA to another account, 40 minutes in total.
Ellena
West Brom Building Society
24 days ago
Hi Terry, I’m sorry to hear your ISA transfer took longer than you expected. If you’d like to talk about this further, please call our Customer Care team on 0345 241 0607 or drop us an email to customercare@westbrom.co.uk. Thanks - Ellena.
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Trusted Customer
Feefo Verified
26 days ago
Room for improvement
Excellent short term fixed interest rate. Friendly customer agents. Hopeless account update information via both SMS and email.
Jo
West Brom Building Society
25 days ago
Thanks for your feedback. I’m pleased to hear you found my colleagues friendly and you’re happy with the interest rate. I’m sorry about the emails and texts you’ve received and can understand your frustrations. If you’d like to talk about this further, please call our Customer Care team on 0345 241 06067 or email customercare@westbrom.co.uk. - Jo
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Trusted Customer
Feefo Verified
26 days ago
Great Customer Service.
Cashier did everything I requested and was very pleasant and professional.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.