The service was very good with the phone being answered quickly by people who understood what I needed.
0
Share
Trusted Customer
Feefo Verified
25 days ago
Slow start but good interest rate
Real kerfuffle to set up, much more protracted than other banks and building societies. Won't let you send a small test payment. Don't notify you when a payment is received. You have to keep logging...
Read more
Laj
West Brom Building Society
24 days ago
Thanks for your kind words about my colleagues. I understand you’ve spoken to them about this, but if you’d like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. - Laj
0
Share
Trusted Customer
Feefo Verified
25 days ago
Great professional friendly supportive service. Definitely recommend
Understanding empathetic, full of information and support and to help confidence to get online, and options.. very polite and professional.. thank you.
Think it was Sophie, my memory at times not...
Read more
Julian
West Brom Building Society
23 days ago
Thanks for taking the time to share your feedback. I’m pleased to hear you found our service friendly, professional and my colleagues were supportive. I also appreciate you recommending us and I’ll be sure to pass on your kind words. -Julian
0
Share
Trusted Customer
Feefo Verified
25 days ago
Treated as used to be treated in year 2000
When I telephone them I was not kept waiting, a human with good english answered the phone and they helped me straight away. If only other organisations acted like this.
0
Share
PL
Ponnappah Logan
Feefo Verified
GBR
25 days ago
What Ponnappah Logan said about West Brom Building Society:
Excellent service
The service I received was excellent. The phone call was answered pretty quick. Thank you.
0
Share
Trusted Customer
Feefo Verified
25 days ago
Helpful available staff
Very good
0
Share
Trusted Customer
Feefo Verified
25 days ago
Friendly staff, take time to explain everything, making sure you understand things.
Very knowledgeable
0
Share
Trusted Customer
Feefo Verified
25 days ago
Be respectful and efficient.
Very good . Friendly and obliging. I used to work for the West Brom and know what it means to treat customers with respect, kindness and efficiency. As with most things in life the way you are...
Read more
0
Share
Trusted Customer
Feefo Verified
25 days ago
Everyone should be this good 👍
Excellent customer service. Friendly and efficient and carried out our transactions with alacrity and a smile. We'll done! 😁
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.