West Brom Building Society Reviews

I’m sorry to hear you feel this way when dealing with us. If you’d like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks – Gemma G.

Thanks for taking the time to leave us your feedback. I’m pleased my colleague was able to deal with your query. I’m sorry to hear our turnaround times don’t meet your expectations, we appreciate your comments and understand how important it is to receive mortgage documents as soon as possible. I’ll share you comments with the relevant team. – Gemma G.

I’m sorry for any inconvenience caused when trying to transfer funds between your grandchildren’s accounts. I’m going to give you a call to talk about this further. Thanks – Gemma G.

Thanks for taking the time to leave such lovely feedback. It's great to hear you had such a positive experience. Your recommendation to friends and family means a lot to us. - Gemma L.

Thanks for your feedback. I'm sorry for any confusion about your ISA. When customers open a new account, the product Terms and Conditions explain the type of account it is and how it operates. Our 60 Day Notice ISA isn't a fixed term product, and can be accessed at any time, as long as 60 days' notice is given for withdrawals, closure, or transfer requests. We appreciate your comments about our interest rates and will pass them on to our Product Team. - Gemma G