Excellent ,everything was explained to me in very simple terms,the lady I spoke with
was an asset to your customer service, thank you.
Julian
West Brom Building Society
18 days ago
Thanks for your kind feedback. We’re so pleased to hear everything was explained clearly and you received great service. We’ll be sure to pass on your lovely comments. Julian
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Trusted Customer
Feefo Verified
23 days ago
OK
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Trusted Customer
Feefo Verified
23 days ago
A good job well done.
It was excellent. Helen dealt with the matter very professionally and efficiently. She explained each step in detail.
Ellena
West Brom Building Society
21 days ago
It’s wonderful to hear how Helen handled the matter professionally and she took the time to explain each step to you. I’ll be sure to pass on your kind words. Thanks-Ellena
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DB
David Brown
Feefo Verified
GBR
23 days ago
What David Brown said about West Brom Building Society:
Transfer of funds.
Agent was super helpful with our transfer of funds and easy to talk to annd explained everything effectively.
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Trusted Customer
Feefo Verified
23 days ago
Feedback
Friendly helpful knowledgeable
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Trusted Customer
Feefo Verified
23 days ago
Wonderful experience
Great employee helpful, knowledgeable, polite
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PW
Paul Wilson
Feefo Verified
GBR
23 days ago
What Paul Wilson said about West Brom Building Society:
Query handling
Well handled enquiry, polite and friendly.
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HC
Hirsh Cashdan
Feefo Verified
GBR
23 days ago
What Hirsh Cashdan said about West Brom Building Society:
the person on the phone helped me get connected
good
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Trusted Customer
Feefo Verified
23 days ago
Staff are always pleasant and efficient at the Knowle branch.
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SR
Sukhdev Rama
Feefo Verified
GBR
23 days ago
What Sukhdev Rama said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.