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West Brom Building Society Reviews

https://www.westbrom.co.uk/

EXCEPTIONAL

Service

4.7

/5

5

4

3

2

1

4,617

683

103

50

104

5,557

ratings over the past year

Displaying all 10,991 reviews

Trusted Customer

Feefo Verified

5 months ago

Very helpful information given, and very patient with me.

0

JC

James Campbell

Feefo Verified

GBR

5 months ago

What James Campbell said about West Brom Building Society:

Learn that weak systems do not create customer confidence .

Complete disaster took more than 10 days to open a savings account. Then when I applied to use the portal to view my account it didn’t recognise my account number. However I spoke to Helen who seemed...

Jo

West Brom Building Society

5 months ago

I’m really sorry for the delays and issues you’ve faced opening your account and accessing the portal. This account has been very popular which has impacted our account opening timescales. I‘m glad to hear Helen understood the problem you were having accessing the portal and was able to get this sorted for you. Your patience is very much appreciated. Thanks - Jo.

0

Trusted Customer

Feefo Verified

5 months ago

nothing more to say

staff were helpful & fully advised me of what was happening

0

Trusted Customer

Feefo Verified

5 months ago

always helpful and good service

Excellent service, very pleasant assistant and very helpful,

0

AS

Anton Sibilev

Feefo Verified

5 months ago

What Anton Sibilev said about West Brom Building Society:

Thank you Zoe!

Zoe was an amazing help and got my questions and issues answered and resolved promptly, while offering amazing customer service

0

HG

Heather G

Feefo Verified

GBR

5 months ago

What Heather G said about West Brom Building Society:

Good service

Phone answered quickly. Was giving instructions for my maturing fixed rate bond. All very easy.

0

LR

Lorraine Richards

Feefo Verified

GBR

5 months ago

What Lorraine Richards said about West Brom Building Society:

Excellent service

Very impressed that they rang me after I sent them an email

0

CM

Christine Millward

Feefo Verified

GBR

5 months ago

What Christine Millward said about West Brom Building Society:

As always a good experience

Lady was curtious and efficient Gave me the feedback I had asked for… I went to open accounts for my grandchildren but had to have more I/D to do so … I will have to go back soon.

0

Trusted Customer

Feefo Verified

5 months ago

Good service

0

Trusted Customer

Feefo Verified

5 months ago

Signing In

Excellent professional friendly service Kept updated

0

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