Excellent, the call handler answered my questions, he was polite and helpful
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Trusted Customer
Feefo Verified
6 months ago
they are very good helpful and pleasant just good
very helpful explained every thing explained each item good old customer service
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DH
David Holt
Feefo Verified
GBR
6 months ago
What David Holt said about West Brom Building Society:
very impressed
The staff were excellent and sorted my transfer from a savings account to a isa account and explained everything I needed to know.
Jo
West Brom Building Society
6 months ago
Hi David, I’m glad my colleagues were able to help with transferring your account. I’ll pass on your feedback. Thanks - Jo
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MH
Margaret Hirst
Feefo Verified
GBR
6 months ago
What Margaret Hirst said about West Brom Building Society:
Friendly and helpful
The staff were friendly and extremely helpful and explained exactly what we needed to know.
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PF
Peter Fraser
Feefo Verified
GBR
6 months ago
What Peter Fraser said about West Brom Building Society:
Helpful , personable and simple.
Helpful and easy
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JW
Julie Williams
Feefo Verified
GBR
6 months ago
What Julie Williams said about West Brom Building Society:
Great service
Brilliant as usual. The staff are always friendly and very helpful
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Trusted Customer
Feefo Verified
6 months ago
Efficient and friendly,,I called in to withdraw cash, was met with a smile and the transaction went smoothly
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DW
Denise Wheatley
Feefo Verified
6 months ago
What Denise Wheatley said about West Brom Building Society:
Excellent staff
Great service
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Trusted Customer
Feefo Verified
6 months ago
Transfer of account
Service not very good. Tried to move an ISA account to another provider and when they senr the request, it was rejected by West Bromwich. someone should have used their initiative and checked the...
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Julian
West Brom Building Society
6 months ago
Thanks for sharing your experience with us. It appears that the ISA transfer, that was sent electronically by your new provider, wasn’t done correctly which is why it was rejected. I can see you’ve spoken to one our colleagues about this, but if you need any more help please give our Customer Service team a call on 0345 241 3785. -Julian
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Trusted Customer
Feefo Verified
6 months ago
Excellent Service
The service is always excellent at West Bromwich Building Society in Bearwood. The staff are approachable, knowledgeable and polite.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.