I asked about my annual ISA statement, and your staff told me I get it when I ask for it. He gave me information about Total current value of saving and interests added in the year. I also changed my...
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Julian
West Brom Building Society
6 months ago
Thanks for taking the time to leave us feedback and I'm sorry for any confusion that was caused. If you’d like to talk about this further please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. - Julian.
Trusted Customer
5 months ago
no further comments
0
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Trusted Customer
Feefo Verified
5 months ago
nice and clear
0
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Trusted Customer
Feefo Verified
5 months ago
Dudley office
Dudley branch first class ,building looks a little tired but staff friendly and welcoming.
1
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Trusted Customer
Feefo Verified
5 months ago
polite and answered all my questions without having to go though an app or via the website.
0
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Trusted Customer
Feefo Verified
5 months ago
Very satisfied.
excellent, as usual. Never have a problem in there.
staff always polite and helpful.
0
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Trusted Customer
Feefo Verified
5 months ago
Helen was very friendly, helpful with a quick response. Thank you
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Trusted Customer
Feefo Verified
5 months ago
Catchup
Good.
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JW
Janet Williams and Robert Williams
Feefo Verified
GBR
5 months ago
What Janet Williams and Robert Williams said about West Brom Building Society:
The person who attended us was polite enough and went through everything we asked
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NP
Neil Plant
Feefo Verified
GBR
5 months ago
What Neil Plant said about West Brom Building Society:
As good as ever
Friendly and efficient service
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Trusted Customer
Feefo Verified
5 months ago
A good place for our money
Professional, careful with my security and answered simply to my questions. I have invested additional money since
Gemma L
West Brom Building Society
5 months ago
It's lovely to hear about the positive experience you've had. It's great to know you're happy to continue investing with us. Thanks - Gemma L
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.