DEALT WITH MY QUERY QUICKLY AND TO MY SATISFACTION . THE MEMBER OF STAFF WAS VERY PLEASANT AND HELPFUL.
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Trusted Customer
Feefo Verified
5 months ago
Exceptional service
The service I received yesterday and today has been exceptional. The three members of staff I spoke with were very attentive, supportive and made the whole process seamless. They held my hand with...
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Jo
West Brom Building Society
5 months ago
Thanks for your wonderful feedback. Knowing you felt well looked after means a lot to us and I’ll be sure to pass on your kind words to my colleagues. - Jo
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Trusted Customer
Feefo Verified
5 months ago
New account
Very helpful when opening a new account.Nothing was too much trouble .
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Trusted Customer
Feefo Verified
5 months ago
Always polite and helpful
Service was always polite and helpful even when I was making a complaint, it turns-out I was wrong.
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Trusted Customer
Feefo Verified
5 months ago
Very friendly, helpful and speedy
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Trusted Customer
Feefo Verified
5 months ago
Branch was clean bright and seating available. All staff very bright cheerful and mire than happy to sort us out.
Gemma L
West Brom Building Society
5 months ago
We're really pleased to hear you found the branch welcoming and our colleagues made you feel comfortable and well looked after. Your feedback means a lot to us. Thanks - Gemma L.
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RG
Raymond Griffiths
Feefo Verified
5 months ago
What Raymond Griffiths said about West Brom Building Society:
Very friendly
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JW
John Wynn
Feefo Verified
GBR
5 months ago
What John Wynn said about West Brom Building Society:
Had error logging in says
Error code 10050
Will try again tomorrow
Louise
West Brom Building Society
5 months ago
Hi John, thanks for your feedback. I'm sorry to hear you've experienced difficulties, and I hope you've managed to log on now. If you're still having issues, please give us call on 0345 241 3785 and one of my colleagues will be happy to help. -Louise
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Trusted Customer
Feefo Verified
5 months ago
Sonia dealt with all my queries in a clear and efficient manner. Excellent service.
Ellena
West Brom Building Society
5 months ago
Thanks for leaving such a positive review. It’s great to hear that Sonia dealt with your query in such a clear and efficient manner. – Ellena.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.