Very helpful and friendly - explained things clearly
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Trusted Customer
Feefo Verified
5 months ago
Friendly and professional
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Trusted Customer
Feefo Verified
5 months ago
Excellent, fast efficient service with a smile.
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Trusted Customer
Feefo Verified
5 months ago
Personal service
I had recently opened a savings account, but was having a problem adding funds. I rang the helpline which was answered immediately. I explained the problem to Sophie who then clearly and carefully...
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Jo
West Brom Building Society
5 months ago
Thanks for your lovely feedback. I’m glad my colleague was able to help and make the process straightforward for you. I’ll be sure to pass this on. - Jo
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Trusted Customer
Feefo Verified
5 months ago
Served by a pleasant and extremely helpful young lady.
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Trusted Customer
Feefo Verified
5 months ago
Help with information on a closed account
I rang with a query regarding an account I had closed sometime ago. The person I spoke to was professional and friendly in the right balance and able to supply me with the information I needed in an...
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Trusted Customer
Feefo Verified
5 months ago
Never fails staff and service great
I could not fault it always 100% I wish all call centres were like this it would make life a lot easier
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Trusted Customer
Feefo Verified
5 months ago
Had a small problem on an ISA transfer, but the matter was resolved quickly and to my complete satisfaction
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MS
Margaret Scott
Feefo Verified
GBR
5 months ago
What Margaret Scott said about West Brom Building Society:
Smooth Transaction
The cashier was polite, spoke clearly and asked a few sensitive questions which her job required as safeguarding, as I was withdrawing a large sum. She was very pleasant and the transaction very...
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Ellena
West Brom Building Society
5 months ago
We’re pleased to read that your visit was up to our usual high standard. I’ll be sure to pass your kind words on to the branch. Thanks – Ellena.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.