What Gerald Harrison said about West Brom Building Society:
They are ok
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Trusted Customer
Feefo Verified
6 months ago
Updating existing account.
Very clear and helpful advice regarding new amount to be paid into existing savings account. The person we spoke to was very knowlegible regarding the system and was able to update me into converting...
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Gemma L
West Brom Building Society
6 months ago
Thanks for your lovely feedback. I’m pleased to hear my colleague was able to help you and answer any questions you had. - Gemma L.
Trusted Customer
5 months ago
Thank you
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Trusted Customer
Feefo Verified
5 months ago
A perfect phone communication in every way. Thank you
Excellent service from Josh. He was very easy to talk to and knew
exactly my problem. Nice to speak to UK person and not have to
repeat the same questions to some one in South Africa.
Josh was very...
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Laj
West Brom Building Society
5 months ago
I’m glad to hear you had a positive experience with us and my colleague was able to assist with your queries. I’ll be sure to pass on your lovely comment to Josh. Thanks-Laj.
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Trusted Customer
Feefo Verified
5 months ago
Great
Excellent as usual
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GL
Graham Last
Feefo Verified
GBR
5 months ago
What Graham Last said about West Brom Building Society:
The staff member was friendly and very patient. Explained what I wanted to know clearly.
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VS
Valerie Scully
Feefo Verified
GBR
5 months ago
What Valerie Scully said about West Brom Building Society:
A pleasant experience
Pleasant, helpful, efficient.
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Trusted Customer
Feefo Verified
5 months ago
Staff member very polite and helpful.
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Trusted Customer
Feefo Verified
5 months ago
It was well presented and explained, any queries that l had been resolved.
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DW
David Williams
Feefo Verified
GBR
5 months ago
What David Williams said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.